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Hi Rob, Interesting story. Your experience reiterates the fact that customer satisfaction is paramount if a business or company is to survive. A dissatisfied customer is one of the most detrimental forces to any business. General business statistics show that, on average, a satisfied customer will tell three people about a good experience but a dissatisfied customer will tell seven other people about a bad experience. Your story also stresses the point that having a technician to assemble the new saw, run it and check it out before you took it home is worth a little extra cost for most people. While we are on the subject, a couple of years ago I bought a new Scott’s lawn tractor from HD. To make a long story short, I took two of them back to HD because of problems from the “get-go”. I asked the associate at HD if I could check out the third one at the store before I took it home and he said they were not allowed to put gas in them and crank them up. So, I took another chance and finally got a good one on the third try. It still is a good one but I’ll never forget the experience. By the way, the service guy at the local John Deer dealership said that the Scott’s mowers supposedly made by JD and sold by HD were not really JD’s. I wonder if the green JD’s now sold by HD are really JD’s. I’m glad that my Ford 8N is really an 8N made by Ford.:-) Best regards. Rick
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