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Ford 9N, 2N & 8N Discussion Forum
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Parts are parts...NOT

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Barnstrormer

10-19-2005 17:32:37




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Just a heads up for you if you buy parts from some of the big box stores, ie TSC. My 2N, at the lake, decided it was not getting enough attention. I needed a coil and I called TSC. They put it under the service counter for me and I drove 32 miles, one way. When I got back to the tractor and opended the box, ONLY THEN was a sticker visible on the lower back of the coil that said "12V".
I'm a diehard 6 volt collector.
Rather than drive back to the TSC that I purchased it from, I came home after spending the remainder of the week-end at the lake. I went to my local TSC and got a refund. (One advantage to big box store chain)
Normally I don't buy my parts from them unless I'm "in a hurry". Bad to be in a hurry.
I did get a few points for taking my wife with me during the "parts run". We did a few garage sales, a flea market and a small auction followed by a nice lunch.

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Dan

10-20-2005 06:33:48




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 Re: Parts are parts...NOT in reply to Barnstrormer, 10-19-2005 17:32:37  
Reminds me of an episode I had at my local TSC a few weeks ago. My 48 8N trailer queen's battery had died. I tried charging it on a trickle charger for a few hours - no luck. I did not have the original receipt, but the battery had the manufacture date sticker on it - and that date wasn't even longer than the warranty. I took it off at toted it to the store to get my replacement. The indigent teenager told me he would have to "test" it first in a sarcastic voice. I said fine. Then, the female store manager came up and told me their tester showed the battery to be fine, and they would not replace it (in a rude tone). I told her that was not the case because my starter wont turn over, and the battery will not take a charge. She started giving me crap - and by now I was in no mood, so I just said forget it, I will buy another $35 6V battery and be done with TSC. Put the new battery in and the tractor started right up and has been running fine every since.

Now, that's not just knowledge about the products you sell - that is just very poor customer service all the way up to the store manager. I prefer to give my money to a business that actually cares about serving the customer (or at least puts on the apperance of it).

Dan

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Barnstormer

10-20-2005 07:37:22




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 Re: Parts are parts...NOT in reply to Dan, 10-20-2005 06:33:48  
It is unfortunate that any consumer has to be confronted with untrained sales persons and managers. My wife worked retail for about 20 years and often came home stressed out because of ignorant managers and sometimes abusive customers. She could write a book on some of the episodes that she experienced. More with poor management than difficult customers.
She cared about good service and policy more than store management. It took a stupid manager at K-mart to cause her to hand in her keys, write on her time card "I quit" and go home crying. My daughter called me at work to tell me "mom quit and is home crying". I told her I was glad that she quit. The stress was too much for us both and we could do without the income. I have not shopped in K-mart since then (before the K-mart financial trouble) She did work for awhile at JC Penny just to get out of the house. That became her source of baby clothes for the grandkids. Man, were these kids ever dressed! grin

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Rick H. Ga.

10-19-2005 19:20:51




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 Re: Parts are parts...NOT in reply to Barnstrormer, 10-19-2005 17:32:37  
One thing I've learned about our local TSC; you have to be aware of what you are buying and be proactive in the transaction. In other words, buyer beware. I don't think the employees there mean to be "not helpful". I think they really just don't have the knowledge or experience they really need to be selling tractor parts.

I've had similar experiences at auto-parts stores and other stores (HD, Lowes, WM, etc...).

Rick

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souNdguy

10-19-2005 18:45:03




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 Re: Parts are parts...NOT in reply to Barnstrormer, 10-19-2005 17:32:37  
Sorry to hear about your bad experience.. however.. I am surprised that they had a square 12v coil... my 4 local stores only carry the square 6v coils...

Soundguy



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JeremyS

10-19-2005 17:54:41




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 Re: Parts are parts...NOT in reply to Barnstrormer, 10-19-2005 17:32:37  
You're not the only one who hates that place 'Stormer. I had been in there at different times during a 5 week period just wanting a muffler clamp while I was finishing up a number of repairs on my '52. The last time I asked a worker in there if they had any coming in soon, and she replied, if the bin is empty we don't have any. Instead of getting it online, I waited until the repairs were complete, and by this time I wanted the clamp bad. I called the other TSC in the next town, but the worker told me that if I wanted a muffler clamp then I need to know what size the muffler is!!! I said it's for an 8n and it only comes in one size, and he replied with, "well we have a whole bunch of different size muffler clamps on the shelf". So the next night after work I drove an hour to a shop which had one, and then drove another 45 minutes home with my clamp. Anyways, just had to tell ONE of my horror stories with TSC, and if they were not 5 minutes away from me, I'd never go in the place. Jeremy

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Lytemup

10-19-2005 18:28:18




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 Re: Parts are parts...NOT in reply to JeremyS, 10-19-2005 17:54:41  
TSC does seem to have horrible customer service. they are very pricy for the entry level type junk they have too (i.e. king kutter).



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gahorN

10-19-2005 19:24:04




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 Re: Parts are parts...NOT in reply to Lytemup, 10-19-2005 18:28:18  
Sorry, Barnstormer, to disagree with you on this. But...respectfully,....if you didn't specify or at least INSPECT the part before you left the TSC store... there's little reason (IMHO) to blame a minimum-wage kid who you never told exactly what it was you needed. Let's face it. Lots of folks have converted to 12 volts, and it's pretty unreasonable to expect a fresh-from-high-school kid to know that tractors built 50 years before they were born operated on 6 volts, AND were possibly converted to something else. (I doubt he graduated from school with a degree in Ford tractors.) If YOU weren't clear in your request ... and YOU didn't inspect the item before you paid for it....then YOU are the reason things didn't work out. (Frustrating as that may seem.) ;Þ My 9N was converted. I didn't specify which voltage coil I needed. Thank goodness they had BOTH types of coils when I showed up at the store. I simply bought the one I needed,...instead of relying on the "kid" to pick it out on the shelf and "hold" it under the counter.... I just picked it out myself. I'm glad my town finally got a TSC.

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Barnstormer

10-20-2005 03:18:05




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 Re: Parts are parts...NOT in reply to gahorN, 10-19-2005 19:24:04  
Guess you got me there. You are right, I did not specify "6 volt". However, the box was not labled either, except 9N 2N 8N 1939 to 1950. Only upon opening the box would anyone know that it was twelve volt.



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BillB

10-20-2005 09:50:14




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 Re: Parts are parts...NOT in reply to Barnstormer, 10-20-2005 03:18:05  
You think things are bad now? I heard on the radio yesterday that Bush wants a "Guest Worker" program to fill all the jobs that Americans "don't want to do". Ha! He just doesn't get it that at $5.75 or whatever the min. wage is right now Americans can't afford to work! If those jobs paid, competent people would fill them. When the Mexicans are behind the counters and you need to get out your spanglish dictionary just to try to order something, then it will be really bad.

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