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Farmall & IHC Tractors Discussion Forum
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A parts House question

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moseed

01-20-2007 08:49:17




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I have used The Fordson House on a few occassions for small orders, a gasket here and a gasket there and been happy with the parts and service. During the last week of December I ordered an engine kit (pistons, sleeves etcetera) as well as most of the gaskets I'll need for an engine rebuild. I received the gaskets on January 5th, not bad for the Holidays I thought. The pistons and such were not received. On January 8th I e-mailed Skip informing him. He said the kit would not come from them that the manufacturer would send it. On January 16th I sent another e-mail asking the where-abouts of my order and Skip answered my e-mail the next day asking if I had received anything. I e-mailed back reminding him that I had received the gaskets but as yet had not received the pistons etc. That was last Wednesday and I have not received the parts nor a response from The Fordson House. Am I worried for nothing here? I have purchased most of my past parts from Gorden Rice and those orders have always gone without a hitch.

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moseed

01-22-2007 06:56:22




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 Re: A parts House question in reply to moseed, 01-20-2007 08:49:17  
I hope it's that they just have a casual attitude and will get on with chasing down my order. I have talked to them on the phone a couple of time in the past (other orders) and they (Skip and Bob) seem like good guys. I would hate to have one less supplier and be $250.00 in the hole to boot. Thanks for your input fellas, I will deal with this issue on the telephone with them and see if that gets the job done, maybe they have uninspired hired help answering e-mails?
I'll give them a ring this morning and is what gives.
Thanks again.

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colekicker

01-20-2007 10:53:15




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 Re: A parts House question in reply to moseed, 01-20-2007 08:49:17  
Ask for a tracking number. That way you can see if it has even shipped yet.



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El Toro

01-20-2007 09:29:54




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 Re: A parts House question in reply to moseed, 01-20-2007 08:49:17  
If you paid for your parts through the fordsonhouse it is their responsibilty to find out what happened to your engine parts. They should contact the manufacturer to see what the holdup is. Did you use a credit card? If you did, I would call them and put an hold on that order, that will make someone get off the pot. Hal



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City-boy McCoy

01-20-2007 16:54:48




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 Re: A parts House question in reply to El Toro, 01-20-2007 09:29:54  
Hal, I see that one the same way as you. I think I'll steer clear of those boys. mike



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moseed

01-22-2007 09:42:20




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 Re: A parts House question in reply to City-boy McCoy, 01-20-2007 16:54:48  
Update,
I have just heard from Skip at The Fordson House and they are re-shipping the order. It seems they could not track the original order and so are re-shipping. If the original order ever shows I am to organize it's return to the Fordson House. I was worried for little reason it seems, as it appears they are making it right. I'm relieved that they stand behind their business even through the glitches.

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