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I wasn't going to add my two cents worth but since I work in the parts bussiness I have to vent alittle. We strive to get the customer the correct part providing the customer gives us the correct information. I would like to have a dollar everytime a customer tells me it doesn't matter, they are all the same, just order it and if I don't need it I'll return it. I know this is off the topic abit but applies. We try to tell the customer that it's not right, they tell us thats what they want and when they get it and it's wrong it's all our fault. Used parts are different, new parts cost the company money. It cost us 30+ percent to return parts plus the shipping back. Now when the customer returns the part and we tell him NO, then he's mad, we tell him yes minus 30 percent restock plus shipping he's mad. We take it back to keep him happy and credit him back frieght then the part increased in value. Company has more dollars in inventory and now the customer is mad because we don't have the correct part in stock. It's a no win situation at times. Customers attitude makes the biggest part of what we will do for him. In todays world it's tough out there. Lots of internet competition, who has it the cheapest, who can we trust. Ten years ago we trusted our local dealers. Today it's where we save the penny. Now we have a place to turn to to complain to because we didn't get the best deal or got a wrong part. We get peoples involved that doesn't know a thing about whats happening. People don't know the phrase "AS IS" or "ALL SALES ARE FINAL" Used to be everything was signed with a hand shake and a mans word. I understand where Ken is comming from to. He's got a 135.00 part that he can't use. I an unaware of the conversation that went on between ED and Ken. Maybe attitudes didn't click that day. I think, I think, yes I said I think it's a shame that we need to get the outside invoved all the time. It's good to here that they now are trying to work things out between them. I have never dealt with ED but I know where he's coming from. I'm sure like any bussiness he took the money he got from Ken to to pay his bills and to buy more inventory. That one reason I never sell any of my used Case parts. I have a good idea of what it will cost me to replace it. Ok maybe I posted a dimes worth of time. Lets just all smile and have a good day.
caseman-d
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