UPS might be #1 in package shipping, and they may have the best record in the business, but that doesn't make them perfect. I had some parts shipped a few months back, from a reputable mail order house. They were shipped on a monday, and scheduled for wed. delivery. When thy didn't show up by friday, I started calling UPS and the shipper. UPS told both me and the shipper that the parts had been delivered. After a few terse words, it was determined that they were declared "undeliverable" after 2 attempts, because of a torn box. At that point, the shipper requested a location where they could be picked up. UPS couldn't find the box. The shipper sent me another box, with different parts. 5 days later, the first box shows up at my shop. Not the first sign of damage to the box. The driver explained that the package was in his truck when the transmission failed a week earlier. It was supposed to be put on another truck. When he got his regular truck back from repairs, the package was STILL in his truck. I'm sure this isn't standard operating proceedure, but "stuff" happens. People cover their tails when they make mistakes. (2 weeks after the SECOND box arrived, a UPS rep contacted me about filing an insuance claim for the lost shipment. They still had no idea where it was. I had already shipped it back to the place where I bought the parts....Via Fed Ex!)
|