Matching colors of PPG Concept

Well, got ready today to paint and noticed right away this wasn"t the same color. It was mixed by my local jobber, same as the first gallon, but it is way too orange. I thought maybe it wasn"t mixed good enough, so I stirred for about 10 minutes and it didn"t change. I dabbed a little on a bolt head and I know it isn"t dry yet, but it is not close.

My question is, do I have any recourse with my jobber? I know they put it right on the label of the can, they cannot guarantee color match. Can this gallon be retinted to match my first one?

I thank you for your input.

db

db

I'm going in tomorrow to see how it came out. Once again, I will let you know what happens.

Once again thank you for your input. Do you think it is worth my while to have him mix another gallon to the code from the first gallon? That $350 pill is hard to swallow. I will let you know how I make out tomorrow. Thanks.

db

You never fail to give sound answers. I think the first gallon I bought was correct compared to samples. The store I buy from is small and the same guy mixed both gallons. The only difference is I was there when he did the first, that shouldn't make a diffrence, should it and no this is the only paint I have bought from them. I do buy all my parts there though whenever possible, since they are one of the "true" parts stores left.

I am going back in Tuesday with my samples and see what they can do. Once again I appreciate your help.

db

I agree with the "true parts stores" statement. Hard to find nowadays. Since they carry the tints for DCC, they must also cater to local body shops. I doubt the local DIY business would be sufficient to justify maintaining a mixing capability for that paint. They can't mess up too much with the body shop business so I suppose that's a good sign as to their mixing quality. I suppose it also can be due to having a bad day or just reading a number wrong - it happens. Hopefully you'll get some satisfaction since you are a regular customer at the same business for parts, if not paint.

Wow, what a bummer with a great paint. Here's my thoughts:

It appears to me that your jobber messed up. I know they can't guarantee a perfect color match with an original color. But...they ought to be able to mix two different cans the same. Unless you've done an awful lot of business with them I doubt they are going to be sympathetic to your problem - at least not enough to actually do something about it. Like eat a gallon of Concept. I hope you still have the first can available. I'd strip the labels off both cans. Underneath the labels ought to be the actual formula used that shows each mixing tint and the amount used in the mix. It should look like this. Compare not only the color code number but also the number and quantity of each mixing tint. If there's a discrepancy in the numbers, then I think that is pretty good proof that a jobber mistake was made and you ought to confront the jobber with it and request that he make the situation right at no cost to you. If there is no obvious discrepancy in the numbers, all bets are off. I still think it's a jobber error though. There may have been two different people who made the mixes who have different experience and different levels of care in doing their jobs. If the mixing tints are not kept stirred well at the jobbers (and stirred shortly before each mix), then all kinds of weird shades can be developed. If that's the case, then I don't think your chances are good. You can try prevailing on the jobber's desire to please the customer (you) but you may not get anywhere. If you don't, then I would definitely take any future business elsewhere, even if you have to go out of your way to do so.

Retinting? You'd have to have the tints available and it would be a trial and error process. I doubt it would be worth it even if you have the tints - which you don't. And I doubt your jobber is going to want to spend any time at all messing around that way. However, if there is a mix discrepancy as noted above, then such a retinting might be possible. I don't know. I've never done mixes myself.

Good luck,
Rod