Snap-on warranty warning

In other words, if Snapon wants to, they can make you prove that you are the original purchaser !!!

Now, I can see the guys point, the guy works his a$$ off selling tools for a liveing and don't make spit when he warrantees tools, it's just alot of paper work, I say, Sorry about that, but that goes with the business !

later,Jim

When i took the new bar back, they took it with out complaint, but would only send the replacement to my home. It was FREE includeing shipping.

I took the replacement out and checked the same studs, and broke that bar in the same place!!! Again, i went back to Sears, and again they sent me another breaker bar. The second replacement hasn't broke yet, but i started carrying an S&K along just in case!!

Robert

Robert

What I will say is that is NOT something that I would choose to do.

I DO have one question: Knowing what you know now, that the warranty ONLY applies to the original purchaser, would you try the same stunt again? And again? And again? And.....

You have a wonderful day. Best wishes. Deas Plant.

Of course, then folks go & break their worn stuff to get it replaced....

Kind of gets to be an endless cycle, company makes real strong claims, raises prices to cover the costs or replacements, so people want more replacements, so the price goes up but the company has to re-enforce it's strong warrenty to justify the high price, so folks will never buy more than 1 of an item, ....

--->Paul

Full Warranty - Professional Use

SNAP-ON TOOLS COMPANY WARRANTS TO CUSTOMERS WHO USE TOOLS OR EQUIPMENT IN THEIR BUSINESS THAT THE COMPANY’S TOOLS ARE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. Snap-on will repair or replace its tools which fail to give satisfactory service due to defective workmanship or materials. Repair or replacement shall be at the election and expense of Snap-on Tools Company, and is your exclusive remedy in place of all other rights and remedies. Products must be returned to Snap-on or a Snap-on dealer for warranty service. All SNAP-ON® and BLUE-POINT® tools carry a FULL WARRANTY whose duration depends upon the nature of the tool.

For SNAP-ON® brand hand tools (other than torque wrenches) and tool storage units, the warranty is a LIFETIME warranty - it is effective for as long as you own the tool.

· For BLUE-POINT® brand hand tools, the warranty is also a LIFETIME warranty unless otherwise specified with the tool.

· For SNAP-ON® brand meters, power tools, and electronic diagnostic products, the warranty period is for ONE YEAR from the date of the original purchase.

· For SNAP-ON® brand torque wrenches and BLUE-POINT® brand meters and power tools, and for all other SNAP-ON® brand and BLUE-POINT® products not specifically mentioned above, the duration of the warranty period is supplied with the product, but in no event is the warranty period for more than one year from the date of the original purchase.

Snap-on does NOT provide any warranty for 1) products labeled other than Snap-on or Blue-Point or (2) products subjected to abnormal use. The manufacturer, which is not Snap-on, provides the only warranty for products labeled other than Snap-on or Blue-Point, and Snap-on will pass along any such warranties. A consumable product is warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. Abnormal use includes misuse, accident, modification, unreasonable use, neglect, lack of maintenance, use in production-related service, or use after the tool is significantly worn.

SNAP-ON SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL COSTS OR DAMAGES INCURRED BY THE PURCHASER OR OTHERS (including without limitation, lost profits, revenues, anticipated sales, business opportunities, goodwill, or interruption of business and any other injury or damage).

In other words, if you use the tool at work or your business/livelyhood, they will warranty it off the truck. If you are just someone who uses them at home, they don't have to give you a replacement, many will the first time around, as a good will jeshture. They can make you send it to Snap-On for the replacement. Have you bought many tools from him recently? Thousnad's of dollars over the years could mean very little. What is your line of work, do you use them at home or work? Does the truck come to your place of work, or do you chase down someone? Also, if you have a problem with the dealer exchanging tools, have you contacted Snap-On? The first page of the catalog also mentions, for consumer use, contact Snap-On. Couldn't find anything that mentions orginal owner only for returns. Where is it on the first page, and what catalog #? Tried the Snap-On website as well, didn't find it either. Only thing mentioned was torque wrenches, electonics and some Blue point items being 1 year. However, the ratchet gears in the torque wrenches usually are replaced beyond the 1 year, though I have never heard of them breaking in a torque wrench.

Bob S.

I use craftsman and the sales clerks smile when they replace them. I here numerous stories from friends wishing they had saved their money and bought craftsman after getting jerked around by snap on

I have yet to have a spot where I couldnt get to with a regular socket. For alot of the old rusted equipment I work on I use impact sockets and a breaker bar (hence the thickness issue is small for me)

Even at the components plant I am a manager at we will not order tools that expensive. We would need vaults to keep them in!!

I have in total broken 3 to 4 tools in 30 odd years of small farming and maintaining my extended families cars, hence the warranty is less valuable to me.(one ratchet,one snap on socket, one cresent, one box end wrench) Most I talk to who have gone the expensive tool route with snap on and mac would not do it again in retrospect.

By the way, the ratchet thing isn't new. Years ago you'd frequetly just get a bag of new repair parts if you brought you old one in.