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OT: Car dealer crap - ever hear of this?

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Markus

10-02-2004 13:59:50




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My pontiac needed a light switch, (tail lights wouldnt work)....called the closest Pontiac dealer and asked if they had the switch...nope, asked them if they could search the area....sure...didnt find any...would have to be ordered - would come in 3 days later....would mean no lights for 3 days on my car - not good!

Got the idea to call another dealer...12 miles away and asked them the same..."It"s in stock"....

Called the first dealer back...asked again if it was around the area....nope, special order....After buying the part...asked the selling dealer why wouldnt this part show up in the other dealers locator system....he said there was strong competition between the 2 dealers...and he had heard of this from other people as well....


Called the first dealer back, asked the Gen Mgr, what was up....he told me that it wasnt showing...made up some excuse that it was a part that must have "just arrived" at the stocking dealer....I told him that I have the printout from the second dealer 12 miles away that shows that this part shows up in dealer locator system and that it was in stock since 2001....he stuttered for words....

I asked him if I could come down and see his monitor so he could show me that it wasnt coming up....he said "Sure"....10 minutes later I get to the dealer and his system is "DOWN" and they cant look up any parts....it was just working 10 minutes before.....
Is this bullcrap or what?

The thing that sets me off:
THIS IS THE SECOND TIME THIS SAME THING HAS HAPPENED TO ME WITH THE SAME DEALER..called another dealer and the parts were IN STOCK!

THis is 2 pontiac car dealers in Columbus Ohio...

As a farmer....If John Deere dealers pulled this crap we"d all be in trouble...

What do you think?

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Brian in NY

10-04-2004 06:41:53




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I agree with the other posters. Don't give that dealer one more cent of your money. They don't deserve it. And tell as many people as you can about your bad experience....maybe it will cost them.



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chvet73

10-03-2004 19:59:56




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
For the most part car and truck establishments can be refered to as Stealerships. Very few are honest. For anyone who thinks they are honest, I have a bridge I can sell you. You need to watch them very carefully. Most repairs I've had done under warranty, I've had to go back and have done 2-3 times before they get it right. On my last Dodge Ram they broke my trailer brake controller. I made them pay to replace it. I just got a new Ram and had to go twice to repair the only problem I've had. Both times I told them how to fix it. After they got it right on the secon visit, they admitted I was right the first time. My solution is to fix it myself unless it's a warranty item.

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OK-AL

10-03-2004 18:40:35




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Yup, I have no use for dealers like that. I've run into several.

However... We have one dealer locally that refuses to look and see if other dealers have a part that he doesn't. Even though he's much closer to me, I won't use him anymore. Twenty miles away there's a Chevy dealer that I use. If he doesn't have the part, he PRINTS a list of dealers in the area that has it. Chevy, Pontiac, Cadillac, whatever. Is it worth the drive? You bet. Will I buy another car from him? You bet.

It's amazing to me how dealers screw their customers who never go back to that dealer again. I guess there's enough new buyers to keep all of the dealers in business. For now. Wait until the economy really gets bad and then see which ones are still around.

OK-AL

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gahorn

10-03-2004 15:07:46




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
In 1977 I ordered a brand new 1978 Ford F-150 PU from Beal Ford in College Station Texas. A month later it was in. Six months later it had a leaking power steering pump. I left it with them while I went out of town for 4 days.
When I got back, the truck had the same pump in it, and the shop mgr told me it was a leaking p/s hose that had been replaced. I looked at the hoses and both of them were splattered with the same mud I'd driven in with on them, and the hose clamps screw-slots were still packed with mud. The pump still had red fluid dripping out of it's pulley-shaft seal.
I told the service mgr that I'd paid my way thru college and flight school working as a new-car mechanic for a dealership, and I wasn't falling for that crap. The mechanic that supposedly did the work had his own older Ford truck in his work-bay doing a restoration and I noticed it had all new hoses on it. (My warranty work order had new hoses charged to it.) To the service mgr I accused the mechanic of dishonesty, and the service mgr specifically told me, "Well I'm not going to say that to him, but if YOU'RE ready for an ass-whipping you can!" (No kidding, that's an actual quote!) I went straight to the sales manager (son of the owner of the dealership) who'd sold me that PickUp and told him what had transpired. He called the service mgr in for a conference. The service mgr was sent to the parts room to procure a pump, and when he returned he reported that there were no pumps in stock, and that it'd be a week before one could be had. I agreed to bring the truck back the following week. I drove to my office, and then it struck me. I called the parts dept. and simply asked for a steering pump for a '78 F-150, and they told me the price and that they had one in stock. I asked them to go put their hand on it, to confirm it was actually in stock. A minute later the parts guy reported back that they had THREE of them and one of them now had my name on it. I jumped back into my truck and tore back down to the dealership, walked back into the owner's son's office and told him about it. I was TICKED OFF!!! The service mgr was called on the interphone and when he came to the office he stated that the parts guy was wrong, that the pumps in question were all being held for other customers who were ahead of me in-line for warranty repair. What a bucn of LIARS! And I had screwed up. I should have FIRST gone to the parts window and grabbed the part and then slammed it on the salesman's desk and demand they install it! I took out a 1/4-page ad in the local newspaper and told this exact story, except I didn't call them LIARS...I simply asked the reader to make up his own mind. The dealership threatened to sue me and the paper. The paper said they'd run any ad that was properly paid for as long as it was not lewd or vicious, and I referred them to my lawyer friend who told them to go ahead and sue! We'd love to have our day in court! Ford Motor Co. found out about it (I really don't know how) and they sent a representative directly to my office, who drove my truck to a dealer in another town leaving me with a loaner car. It was returned with a new P/S pump the next day. Beal Ford went out of business later the same year. I heard that Ford had done an audit and revoked their dealership. A 1/4 page ad is cheap satisfaction.

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Buzzman72

10-03-2004 10:19:11




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I've worked in dealer parts departments for over 20 years, GM and others. First dealer is, of course, feeding you a line of BS. But sometimes parts department managers have owners or general managers who set policies that make NO sense for customer satisfaction purposes. These dealers think that, since GM doesn't reimburse dealer-to dealer markup for warranty parts, these parts should ONLY be ordered from GM, since picking up a part from another dealer cuts into their gross profit. As a former parts manager, I can realistically say this is BS; if you can keep the customer satisfied, they'll be more likely to buy their NEXT car from you. People remember how they're treated...some just don't understand how often they're getting taken to the cleaners, even on warranty repairs. But if you let the customer know that you went "above and beyond" to locate the the part locally, they'll usually respond favorably on the CSI surveys that the manufacturers send out...and there are financial incentives for dealers who rate high in the CSI surveys...so in the long haul, taking care of the customer is a "win/win" situation for the dealer. Unfortunately, the first one you dealt with had anally-impaired vision, based upon the placement of his head.

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sammy the RED

10-03-2004 10:00:57




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Don't go back to that dealer.



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Farmered

10-03-2004 05:28:50




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Now you all know that you can get parts for your pontiac at the local Bow Tie Dealer. The basic part number will be the same with a different prefix or suffix and the Poncho part will list a higher price. It's all a big marketing gimmic. We all heard about the class action suit against Buick Division because somebody goofed and they sold a bunch of Buicks with Chevy engines. Heck, all they had to do was change the valve covers and they would have the same engine. The Ford- Mercury-Lincoln people and the Chrysler-Plymouth-Dodge people do the same thing. Ed

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gahorn

10-03-2004 14:47:03




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 Re: OT: Car dealer crap - ever hear of this? in reply to Farmered, 10-03-2004 05:28:50  
Not true. The Buick engines are NOT the same as the Chevy engines....but they'll bolt to the same transmissions. The Buick engines had a different design AND reputation that was much better than the Chevy's.



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Allan in NE

10-03-2004 05:36:15




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 Re: OT: Car dealer crap - ever hear of this? in reply to Farmered, 10-03-2004 05:28:50  
Hi Ed,

GMs part numbers don't use a ‘prefix’ or ‘suffix’. Just a number.

I agree tho, that models cross the 'name boundaries' and are pretty much the same given any model series.

Allan



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old art

10-02-2004 21:12:44




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
my farther had a dealership when i was young i worked for him turning wrenches i complained about a diffrent brand hard to work on he gave the best advice i ever got ( dont worry who made it the customer wants us to fix it he trust our work get done ) im 78 now still do it that way make the customer happy he will be back. art



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Leland

10-02-2004 20:55:12




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Is that like when u buy a new one they try and gouge you for $800 for under coating,cloth protection,paint sealer.



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Joe M

10-02-2004 20:33:12




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Vote with your dollar



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Les...fortunate

10-02-2004 19:51:20




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I never had much use for Pontiacs. Guess I still don't.



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Stickler

10-02-2004 17:53:13




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I get that all the time. Kid behind the parts counter says, "not available anymore". Dealer 45 miles away has in stock, says always have been available. Or kid says, only sold as part of $800 assembly." Dealer 30 miles away has a bin full, for 80 cents each. It pays to shop around.



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Nebraska Cowman

10-02-2004 17:37:20




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
If the 2nd dealer had it only 12 miles away I don't see what was the problem?



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Mattie

10-03-2004 18:00:53




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 Re: OT: Car dealer crap - ever hear of this? in reply to Nebraska Cowman, 10-02-2004 17:37:20  
Mr. Cowman....
He said that the first dealer wanted him to wait for the part to come in...he then called around and found it was vailable from another dealer...this would make me mad if I would be ready to wait for a parts and my car was broke...this is what he is saying was wrong!
Mattie



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Bob

10-02-2004 17:10:43




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
It's their business, and within reason, they can operate it as they see fit.

But, of course, you can "vote" with your dollars, by taking them to the dealership that helped you out with the switch, when buying a car, or more parts, in the future!



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Davis In SC

10-02-2004 16:46:16




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Dodge dealer here asks where you bought vehicle before giving price on parts. If bought elsewhere, any parts are full list. Would only buy parts from them in an emergency situation, will never buy a truck there.



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Gary in TX

10-02-2004 16:28:59




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Well, my 96 Silverado is still in the shop, will be 6 weeks as of 10/4/04. Injection pump went out that they put in went out twice, now they say its beyond GM's control. Been told by other techs and mechanics and dealers that the pumps come sometimes up to 5 in a row bad before you get a good one. Well, I have an attorneys appointment in a few days on the matter. They are blaming it on contaminated fuel but as I know and the techs and mechanics are telling me it sholdn't cause the problems its having.

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RusselAZ

10-03-2004 11:01:21




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 Re: OT: Car dealer crap - ever hear of this? in reply to Gary in TX, 10-02-2004 16:28:59  
The injection pump on your pickup has a 11 year, 120,000 mile warranty. It's a GM special issue. You should have gotten a letter informing you of this change but I know they did.

If it is at a GM dealer and they can't keep it running I would say it's because they don't know what they are doing. Stanadyne has a aftermarket setup for mounting the fuel injector module on the valve cover to keep it away from the heat when it is mounted on the pump.

If they say the fuel is contaminated they should be smart enought to drop the tank and clean it out. The fuel system is pretty simple except for the electronics.

These replacements should all be new pumps. The line about having to get 5 to get a good one is a lie. These are the same pumps they use on the assembly line and you can bet your butt that GM wouldn't put up with that kind of failure rate at the factory.

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joe e- tx

10-03-2004 07:03:38




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 Re: OT: Car dealer crap - ever hear of this? in reply to Gary in TX, 10-02-2004 16:28:59  
as a parts manager for a gm dealer, i say only use other dealer,especilally if dualed with with another car line.gm wants single point car lines out and that dealer is helping them decide.gary send me the last 8 of your vin,ill check whats been done.as for 5 pumps bad i can not see that.thay send brand new pumps and spip in 48hrs.thay are hard as h*11 to get from gm .4or5 pages of diagnostics before we can call tech line to get pump. then diagostics will point to pump problem or what needs to be looked at closer.most techs dont want to waste time ,blame pump to start.call 1 800 222 1020 chevrloet customer assistance ask for tac case number (shows thay called gm) have full vin number for your truck when you call.will see what i can help you with.
joe

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big al

10-03-2004 04:54:14




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 Re: OT: Car dealer crap - ever hear of this? in reply to Gary in TX, 10-02-2004 16:28:59  
no offense- but don't waste your money



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Leon in Mn.

10-02-2004 18:32:54




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 Re: OT: Car dealer crap - ever hear of this? in reply to Gary in TX, 10-02-2004 16:28:59  
Gary, a friend of mine had the same problem you describe only with a 94 Deisel pickup. The dealer (finally) found out recently that the fuel tank and lines must be flushed out after the first injection pump had failed, or upon replacing a new one, the stuff in the tank from the other bad pump will ruin the new one. Just a friendly note...
Leon in Mn.



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Ray

10-02-2004 15:01:40




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Napa has them in stock,that's where the dealers
buy them.I bought a year old car from a used car
lot went to the chevy dealer to get an extra key
made he said they couldn't make one for my car
because I didn't buy it there.



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MarkB_MI

10-02-2004 14:53:38




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
Now you know where to take your business.



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john in la

10-02-2004 14:46:04




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I think I would have wasted 2 hours or more of my time sitting at the parts counter and make him tell every customer that walked in (including mechanics in his own shop) the computer is down and we can not look up any parts.

Years ago when I worked at a dealer they would not let us get parts for warranty work from another dealer they made us order them. Warranty will not pay the extra dealers fees.
If one dealer buys a part from another dealer he pays more for it than if he had ordered it from the factory. It is a stocking or shelf cost.
Your dealer is in a turf war and will not support the other in any way.
At least that’s the way it was when I worked for one.

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Allan in NE

10-02-2004 15:21:58




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 Re: OT: Car dealer crap - ever hear of this? in reply to john in la, 10-02-2004 14:46:04  
Hi John,

Yes, you are right on the money; I've worked for those dealers too. When they get to fightin', they really get to fightin'. :>)

Plus, like you say, there is a four or five tiered pricing scheme going on all the while. If a dealer should happen to give you parts at "cost", believe me, he is still making money on you.

The darned industry should be packin' guns, 'cause they pull some really "iffy" stunts.

Allan

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rustyfarmall

10-02-2004 14:04:21




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 Re: OT: Car dealer crap - ever hear of this? in reply to Markus, 10-02-2004 13:59:50  
I think the 12 mile drive to the second dealer would be more than worth your time from now on.



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Jim E Cent IL

10-02-2004 15:56:14




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 Re: OT: Car dealer crap - ever hear of this? in reply to rustyfarmall, 10-02-2004 14:04:21  
Stick with the dealer that will help you. My wife locked her keys in her car at work. I could not bring her a spare key at the time. I told her to call the nearest dealer for that car, I did not buy it there. They brought her a key (8 mi.) and did not charge her. You know where I will buy my next car...



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steveormary

10-02-2004 16:56:52




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 Re: OT: Car dealer crap - ever hear of this? in reply to Jim E Cent IL, 10-02-2004 15:56:14  
Aug. 03 we went looking for a new car. #1 son wanted us to look at a certain make and model. Well,we got a rather obnoxsious salesman. Finally gave us a price and then added $700+ for advertising. And as we were getting in our car to leave the lot and go look for a good car he came running out of the office with an offer of $2500.less. We kept on going and #2 wife who is now #1 piked out a Toyota Camry.

steveormary

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