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auto parts not too O.T.

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jmoore

12-01-2004 17:26:04

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Why is it that all the merchandise in the front of most ap stores is never priced. If you go in to buy say a part, while the person is trying to find it in his computor, you look around at the other stuff. Ahh. a nice set of drill bits with no price, So you ask the uh person ( who is still trying to find the part number) how much are these? Then you get the look, kind of like a deer caught in the headlites.Also usaaly there is some other customer waiting behind you who/s in a big hurry.

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kinser-2

12-03-2004 18:24:44

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

I guess I got to get in here and vent, also, as it does no good with our local NAPA. New owners..Owner decided to let his little wife run things..First thing she thought too many parts were being stolen so everything went behind walls... a few parts, mostly spray can cleaners and additives that don"t work out front..Next, we do not need all these parts, so you call in AM and parts might be there in PM or the next day.....Then since I (I am speaking of the little woman running the store) can"t weld, why do we need to maintain a roll of wire, a single 9" grinder disk, 4" disk, chalk, or flints for strikers..??..Anyone needing them can order in the AM and get it next day..This logic has forced me to stock lots more in my shop, order from Internet sources,..too bad, as it"s the only parts store in town and used to get 2-3,000 per year from me, now almost zilch, But thanks to the little woman running the store, I now can go in and pick from a display of 20 phones my choice of cell phone and order service...Something I do not own nor probably ever will....The days of parts houses carrying parts are gone my friends, watch out for the future, I see it and do not like it--overseas mfg, poor quality, no stock, higher prices, thanks for allowing me to vent...

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napaguy

12-04-2004 05:26:56

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Re: auto parts not too O.T. in reply to kinser-2, 12-03-2004 18:24:44

kinser,can you order something from sears and get it the same day? not many stores can do that. i work at a napa store and think they have a great distribution system. ours was not always a napa. when i started 26 years ago cutomers had to wait at least 3 days for anything we didn't keep in our store. from the sound of your letter you must do quite a bit of welding. do you drink coffee?if so, do you wait until your coffee can is empty to buy more? no, you have an extra can in the cabinet. why not do the same with your welding supplies. also my friend, our store does have cell phones. you know why? drive around and look at all of the drivers with the phones stuck to their ear. anymore it is almost an accessory for your car.every phone call puts a few cents in our coffers.and no, i do not have a cell phone either. napaguy

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Bill from wisc

12-03-2004 07:13:11

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

I use to work for a napa store, Most stores dont price the stock on the front shelfs due to constant price changing. The computers get up dated most every week with pricing if not every night. (I know when I go in a store I want to see the price)Napa Carquest or bumper to bumper is only as good as the person behind the counter. Its all geared for the 1990 and newer car parts. They can get parts for your older tractors(points etc) if the person waiting on you knows his books and parts. Example The books have never listed delco points for a IH model h or m Because the delco dist was a after market tho a good counter person knows they are the same as what was used in a Oliver 77 tractor.Most owners of these stores wont pay to keep good help so you get the kids that need a job and not someone that would be a really good counter person. Bill

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Shaggy

12-02-2004 08:56:14

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

What gets me is when you try to explain what you are going to use the part for and they tell you that it won't work because it doesn't show it their computer and you know it will because you have done it and have the part to prove it!

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300Randy

12-02-2004 08:56:06

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

I have been going to a local Car Quest parts house now for over 10 years here in Madison Wi.
Only once in 10 years did they not have the part I needed and had it within 2 days. Also in 10 years they have never given me the wrong part. I don't even shop around anymore, Car Quest is the only place I go for parts now.

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Johnsdeere

12-01-2004 18:41:51

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

Well a few comments on this, I work in the as a sales person for a large auto parts group about 20% is retail sales and 80% is wholesale. The higher volume customers pay the same as retail on some items like oils etc, and get a 2% to 15% discount from a retail customer. Biggest reason you dont see alot of prices on stuff is due to a few reasons. 1-Cost of pricing and keeping it priced when most stores run under staffed to stay profitable. 2-Prices change 1-3 times a year due to manafacture price increases, steel costs and promotions, sales etc. 3-If price tags are removed on those items a wholesale customers buys, many complain when retail price is the same or not much off of it (big issue). I can tell you that our management this year is taking away any bonus programs if the pricing is not 100% done and current this month. So we are catching up with the big retailers. Yes I agree 100% on how you feel about having to ask for a price or having to guess if you have enough in your pocket to purchase an item. You will soon see all the parts stores looking more like Auto Zone etc.

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Lil-Farmer

12-02-2004 06:37:14

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Re: auto parts not too O.T. in reply to Johnsdeere, 12-01-2004 18:41:51

I sure hope they don't start acting like Auto Zone. They may be great for the parts replacer, but they don't do much for the real mechanic. Our Auto Zone can't even cross over spark plug numbers from one brand to another, you have to tell them what vehicle it is for and then if it is not in the computer, you are just SOL.

We have a new Federated in town and they will get you whatever you need, no matter how old it is. Still have books and catologs and parts people who know how to use them.

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rustyfarmall

12-02-2004 07:33:38

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Re: auto parts not too O.T. in reply to Lil-Farmer, 12-02-2004 06:37:14

We do not have an auto zone, but a few years ago an O'Reillys opened up a new store. The local NAPA and Carquest stores, both of which have been established for longer than I remember, felt the competition might hurt them, so in order to compete, both of the older stores tried staying open 24 hours, 7 days a week, just like the O'Reillys. After just a few months of that, both the NAPA and Carquest found that O'Reillys really wasn't any competition at all, and they didn't even want the customers that frequented O'Reillys.

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Chucks farm

12-02-2004 10:36:59

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Re: auto parts not too O.T. in reply to rustyfarmall, 12-02-2004 07:33:38

Here in SW missouri, Oreilly's is the better chain. I usually go to Bumper to bumper 1st and if they dont have it then Oreilly's. I dont even open Autozones door unless its to get my Mazda alternator replaced for the 10th or more times because I was dumb enough to buy one of their lifetime alternators a few years ago. Luckily they have replced it each time but why have to. Funny, the last time I happened to turn the pulley and it was locked up fresh out of the box. I had to go 20 miles down the road to another one to find a workable replcement for the warranty.

Chuck

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thurlow

12-02-2004 08:38:40

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Re: auto parts not too O.T. in reply to rustyfarmall, 12-02-2004 07:33:38

Same here; Car Quest and NAPA.....both locally owned (one's been here 40 plus years); Auto Zone opened about 5 years ago. Strictly cash; you see the customers changing parts (batteries, alternators, etc) out in their parking lot. As for credit, forget it. Both the others carry famers, mechanics, etc. on monthly accounts.....

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TomR Ont.

12-02-2004 00:22:03

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Re: auto parts not too O.T. in reply to Johnsdeere, 12-01-2004 18:41:51

Johnsdeere
I have been in a Hydraulic store, Builders Hardware, Brafasco, John Deere, even some gas stations on major highways and others, that DO NOT put prices on their products, or on the shelf that could be changed at a moments notice (faster than the price of diesel). I for one will not shop in these places, it�s like telling me, if you have to ask the price you can�t afford it, well guess what, I�m not there to be intimidated.
I�m in there to SPEND and (or) get an idea what things cost for a future purchase.
Can you imagine you need something that you think costs $10.00 and it�s $46.27 plus tax? Or going to Wall Mart and not knowing the price until you check out? If their retail sales are 20% of their total sales, don�t they think if there were prices posted, guys like me would visit their store more often? Maybe they might see a 20+% increase in sales, that could translate in more profit, that they don�t have now, if they are not charging 2-15% too much to start. Maybe that�s why they don�t put the price up front.
Just put the prices up front and give the dealers their discount.

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lucass

12-01-2004 17:38:57

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Re: auto parts not too O.T. in reply to jmoore, 12-01-2004 17:26:04

our local fisher auto parts store doesnt put prices on the lobby items.they are usually 25-50% higher than auto zone . i dont think i have ever bought anything from the no price shelves. you ask a price and they give you a retail price,if you have a garage buisiness they give you a lower price.many auto parts stores operate on this type of pricing 2 tier structure,rather than posting for everyone a true low price.ill tell you,autozone is cleaning their clock. lucas

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big fred

12-01-2004 18:53:22

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Re: auto parts not too O.T. in reply to lucass, 12-01-2004 17:38:57

I've never found an Autozone that has the part I'm after, so I shop elsewhere. They always say "We can order it", so I tell 'em, "No, I'll just go next door to Schuck's or down the road a piece to NAPA."

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Harley

12-02-2004 10:49:42

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Re: auto parts not too O.T. in reply to big fred, 12-01-2004 18:53:22

We like Bumper to Bumper down here in the Ozarks. You go to O'Reilly's and it's like others have said, if it ain't in the puter, it can't be done. I hate going in our local O store and when I have to there are two people that I have wait on me. The others all look at you with that deer in headlights look like "HUH?" I like to go in and ask for a specific part and the MacDonald's reject looks at me and says what does it go on? I tell him a 1939 Farmall M. He immediately goes to the puter, goes into shock, and of course has to turn to me, tapping my fingers on the counter, and says we don't show that. I say okay give me the points for a Chevy truck. What year?, Air conditioning? 2 or 4 wheel drive? Standard or automatic? Color? rusty or repainted? imported or domestic? color of mother's eyes? anyway you get the drift. All I can say is they needed something to put on that side of the street and the city fathers wouldn't allow a "gentlemen's club" so I guess they have a purpose. Later, Harley

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