TRACTOR PARTS Allis Chalmers Case & David Brown Farmall & International Ferguson Ford & New Holland John Deere Massey Ferguson Massey Harris Minneapolis Moline Oliver & Cockshutt Kubota / Yanmar

TRACTOR MANUALS

Allis Chalmers	Case	Farmall IH	Ford 8N,9N,2N	Ford
Ferguson	John Deere	Massey Ferguson	Minn. Moline	Oliver

Tractor Talk Discussion Forum

Dealer Response

Welcome Guest, Log in or Register

Author

David in MD

03-09-2005 13:47:53

Report to Moderator

For the past week I've been trying to contact Deer Creek Equipment in Oxford, PA now part of Atlantic Tractor to inquire about a donation for the Farm Bureau Benefit Auction. The manager must make this decision but they won't put me through to him. I faxed my inquiry as requested but still no response and no reply to my second telephone call.

I'm not a large customer but they do get most of my parts and service dollars. I don't expect them to make a donation but I do expect to receive a response. I buy genuine JD parts, filters, and oil but will have to rethink my purchases.

Do I have a right to be po'd or is this how business is done today? I'm sending a letter to the owner but at this point my expectations are low.

[Log in to Reply] [No Email]

Charity

03-10-2005 08:48:23

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

I am collecting for the WOTUS If you would please send me money I would appreciate it.

Wifes Of The Unknown Soldiers

And yes you are completely off base to expect a response to pandering and it sounds like a PITA!

[Log in to Reply] [No Email]

Mike M

03-10-2005 06:09:25

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

What a coincedence,I too am accepting donations for the PWG foundation. What can ya send me ?

[Log in to Reply] [No Email]

Nolan

03-10-2005 03:57:23

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

Phone calls, faxes and letters begging for free "donations" are very easily ignored. They are also a daily event for any business. A personal visit on the other hand isn't so easily ignored, and isn't a regular event.

If all you want to do is fax and call, you've got your answer, let it go. If you are willing to go there in person then you very well might get a different response.

[Log in to Reply] [No Email]

03-10-2005 08:28:39

Report to Moderator

Re: Dealer Response in reply to Nolan, 03-10-2005 03:57:23

Nolan, What makes you feel realy special is when they call or fax and then do not even know who they called. I will accpet a fax, look it over then decide, but I now never take another phone solicitation. If they cannot give me enough respect to come see me in person, then I will not repsect them anough to return a call. This may sound mean, but everytime I get a call like this, it costs me money on top of the donation!
Jim

[Log in to Reply] [No Email]

H. Otis

03-09-2005 15:51:33

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

Do you have Spybot? It's great at finding little viruses and "spy software" that you pick up from being on the internet. It often cleans up problems like that.

Its free and easy to use. (no, I don't have stock in the company)

[Log in to Reply] [No Email]

03-09-2005 15:52:20

Report to Moderator

Re: Dealer Response in reply to H. Otis, 03-09-2005 15:51:33

SORRY!! Posted in the wrong place!

[Log in to Reply] [No Email]

paul

03-09-2005 15:50:40

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

I just had 2 telemarketers call in the past hour. Very frustrating.

Asking for a local donation is different, but how many places call them for a donation every day? Every school, church, youth orginization, ???

I think you got your answer, I would leave it at that.

If you stop in & are actually buying something, mention the deal you have, and you will get much better results. A cold call from you is pretty easy to ignore, as well as letters or faxes. You haven"t personalized it, so they probably don"t feel like going to any extra effort either.

If this is some sort of combined dealership, then there is probably one manager getting 5 times as many calls now, but profit margins have dropped to 1/5 of what they were in the "good old days."

It would be nice if he called back, but you coulda done a better job asking. Kinda break even on all that.....

--->Paul

[Log in to Reply] [No Email]

Observer

03-09-2005 16:04:54

Report to Moderator

Re: Dealer Response in reply to paul, 03-09-2005 15:50:40

Profit margins have not decreased since "the good old days". These guys own darn near every Deere dealership within a 100 mile radius. Combined resources have made them more profitable than ever and less service oriented. Where else you gonna go?

[Log in to Reply] [No Email]

03-09-2005 17:39:23

Report to Moderator

Re: Dealer Response in reply to Observer, 03-09-2005 16:04:54

I guess I am in the wrong part of the country, my margins go down, costs go up= lower net profit margins, just because they own every dealership within 100 ,miles, don't make it any easier, they have more employees, more costs, more everything, just split up between more stores.

[Log in to Reply] [No Email]

leland

03-10-2005 00:19:00

Report to Moderator

Re: Dealer Response in reply to JT, 03-09-2005 17:39:23

JT you would not be talking about Sloan's would you?

[Log in to Reply] [No Email]

03-10-2005 07:25:40

Report to Moderator

Re: Dealer Response in reply to leland, 03-10-2005 00:19:00

I am referring to Sloans, but the other fellow might be referring to someone else.

[Log in to Reply] [No Email]

leland

03-10-2005 07:35:40

Report to Moderator

Re: Dealer Response in reply to JT, 03-10-2005 07:25:40

It seems that this family wants to take over the green world.

[Log in to Reply] [No Email]

03-10-2005 08:05:45

Report to Moderator

Re: Dealer Response in reply to leland, 03-10-2005 07:35:40

Leland, it kinda looks that way, but if you look at the John Deere picture, you will see that Sloan Implement has been given by hook or by crook all the Deere dealerships in central and south central Illinois,Cross Implement has everything south of Bloomington, East of Bloomington, Arends brothers have 3-4 stores, go North and a little east Martin Brother have that sewed up. why, because these companies have been some of mother Deere's better dealers and I see John Deere weeding out the small dealers and having only dealers with a lot of numbers sold. My pint of view and opinion. In fact I am kinda surprised that Stevens Implement in Petersburg and Havana are still around.
Jim

[Log in to Reply] [No Email]

leland

03-10-2005 11:01:42

Report to Moderator

Re: Dealer Response in reply to JT, 03-10-2005 08:05:45

That is what I used to tell the stevens when I would service there vending machines,that I am surprised that it still say's stevens not sloans.But give it a couple of years and things will be different.

[Log in to Reply] [No Email]

paul

03-09-2005 19:41:24

Report to Moderator

Re: Dealer Response in reply to JT, 03-09-2005 17:39:23

Some folks don't understand business. The pie gets bigger, but it gets sliced thinner & thinner, less left for the owner.....

--->Paul

[Log in to Reply] [No Email]

jddriver

03-10-2005 12:34:53

Report to Moderator

Re: Dealer Response in reply to paul, 03-09-2005 19:41:24

That me be why the CEOs are all getting payed millions while they expect there employess to get by on 14 HR.tHE PIE MIGHT GET SLICED (sorry about caps) but the depth of the pie is deeper.Steve

[Log in to Reply] [No Email]

720Deere

03-10-2005 05:58:55

Report to Moderator

Re: Dealer Response in reply to paul, 03-09-2005 19:41:24

You're 100% correct. I don't know squat about business. All I can tell you is that the bigger our business grows the wealthier the owner becomes and the more companies he buys. You are right, he probably makes a lot less money now than he did when he just owned the family business and only did $5 million a year vs. $450 million now.

I'm sure he would also agree with you that his mansion is much smaller than where he lived during the family business years. He also had fewer taxes to pay and no personal jet. You're right, bigger is less profitable.

[Log in to Reply] [No Email]

Sloroll

03-10-2005 06:02:18

Report to Moderator

Re: Dealer Response in reply to 720Deere, 03-10-2005 05:58:55

Just ask all the folks at Enron? :? )

[Log in to Reply] [No Email]

720Deere

03-10-2005 06:18:47

Report to Moderator

Re: Dealer Response in reply to Sloroll, 03-10-2005 06:02:18

That is called mismanagement and corruption! Even when all is said and done, the executives still walked away with their own fortunes. Looks like a pretty big slice of pie to me.

[Log in to Reply] [No Email]

Sloroll

03-10-2005 06:27:46

Report to Moderator

Re: Dealer Response in reply to 720Deere, 03-10-2005 06:18:47

Dang can't argue with you. Got all the buisness answers fer sure. Should I drive my 92 180,000 mile van to the bank or my 143,000 intrepid to deposit the winfall? Put in a good 78 hour work week last week too. Think I'll head to Hawaii right after I call the school and tell the yearbook staff to cancel my ad. Walk a mile in the shoes.

[Log in to Reply] [No Email]

720Deere

03-10-2005 06:46:00

Report to Moderator

Re: Dealer Response in reply to Sloroll, 03-10-2005 06:27:46

I'm with you on that one. I'm just a working stiff that helps the corporation make their millions. All I know is that the guy that paid over $35 million for our company over 7 years ago still lives alot larger than the guy that received $35 million for his company.

[Log in to Reply] [No Email]

03-10-2005 07:38:23

Report to Moderator

Re: Dealer Response in reply to 720Deere, 03-10-2005 06:46:00

720deere, What kind of corporation do you work for? Sounds as though the purchaser makes better financial decisions that the seller. There are a lot of big corps making millions. The point I am trying to make here is that just because I am a business owner does not make give me moutains of money. I also get at least 5 calls a week wanting either donations, or some compnay telling me they can save me lots of dollars if I buy from them. I or my employess tell people I do not take phone solicitations, if they would like to either fax me the info or come in I will see what I can do.

[Log in to Reply] [No Email]

720Deere

03-10-2005 07:46:40

Report to Moderator

Re: Dealer Response in reply to JT, 03-10-2005 07:38:23

JT,

It takes a special ego driven type of person to go big time. Email me at MATT@TCSIMONS.COM and I will be glad to discuss details.

[Log in to Reply] [No Email]

720Deere

03-09-2005 19:16:42

Report to Moderator

Re: Dealer Response in reply to JT, 03-09-2005 17:39:23

My company was bought out by a larger company 7 years ago. We now have 6 business units in 3 states and still expanding. With more volume comes less overhead. Our insurance costs dropped drastically and our purchasing power increased exponentially. We buy commodities cheaper now than I ever imagined possible. We have certain aspects of our operation consolidated and centralized which also lowers overhead.

That's what the whole Atlantic Tractor deal was about. It was a merger of 7 or 8 different companies with over a dozen locations all looking to cash in the power of being one large corporation. I don't know how you do business, but everybody else merges or expands to become more successful. Check out the top rated companies in the world and you will not find one that went from a mega corp to a single location to be as successful as they are.

Funny thing how the Caterpillar dealer in our area did the same thing. Over the last 10 years Alban Tractor Co. has bought up every CAT dealer with a 70 to 100 mile radius of Baltimore. These guys buy up the competition for one reason - higher profits.

[Log in to Reply] [No Email]

Sloroll

03-09-2005 18:46:20

Report to Moderator

Re: Dealer Response in reply to JT, 03-09-2005 17:39:23

Ditto.

[Log in to Reply] [No Email]

720Deere

03-09-2005 14:42:20

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

I have been a longtime customer of the Atlantic Tractor (Deer Creek Equipment) branch in Whiteford, MD. Although their logic on some issues escapes me, I have always found them to be very community oriented. You might want to try the Whiteford Branch and ask for Rick Enfield. Rick is at the lawn & garden center and his father founded the original Enfield Equipment some 30 odd years ago. My bet is that if Rick will at least get you an answer. If he can't do anything for you, then the corporate monster that they have become is truly showing itself.

[Log in to Reply] [No Email]

george md

03-09-2005 23:21:45

Report to Moderator

Re: Dealer Response in reply to 720Deere, 03-09-2005 14:42:20

720Deere, Actually that business was started by J.M. Dooley,and traded as JM dooley and son . He also had a daughter ,and when he died the son got the feed mill and the daughter got the JD business , her husband ran it for some time and pretty well into the ground. Along comes dick enfield with his new found fortune from some successful barn fires and buys the business. He does make it go well. When dick had the biz , I did quite a lot of machine shop work for them. My step son works in the lawn and garden shop now , he does all the home depot work ( setups and warranty ). Where are you located , I'm only about 6 miles from the shop.

george

[Log in to Reply] [No Email]

James in NC

03-09-2005 14:19:48

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

My Dad runs a small hay implement dealership and I go home to help out on most all weekends. It is in my blood and maybe one day I can move back. We would proabably be reluctant to give over the phone unless you were a real good customer and we knew you well. However, if you came by we would probably donate something. If we were to donate either way it would probably be a small bottle of hand cleaner or a 1/64 toy baler, about $5 worth. This is what we have done in the past.

[Log in to Reply] [No Email]

RustyFarmall

03-09-2005 14:08:32

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

Machinery dealers and merchants in general are constantly being asked to donate to one cause or another, they do get very tired of it, and even though it appears they are rolling in dough the fact is that most of them are struggling to keep their heads above water just like all the rest of us. It doesn't hurt to ask for a donation, but if you asked once, and recieved no reply, leave it at that, and go ask someone else.

[Log in to Reply] [No Email]

H. Otis

03-09-2005 15:48:05

Report to Moderator

Re: Dealer Response in reply to RustyFarmall, 03-09-2005 14:08:32

Yes, but what does it hurt to pay a good customer the courtesy of a returned phone call saying, "I'm sorry we are unable to help you out ..." ??

[Log in to Reply] [No Email]

Sloroll

03-09-2005 14:04:59

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

Have you tried the Farm Bureau home office in West Des Moines? They keep a variety of items in storage for this sort of thing. Call them ask for Sheryl Macatee. I believe she is the person in charge of that sort of thing. In a couple of hours I believe Craig Lang will be here and I can ask him if there is something they can do for you if you like. I too run a small business. How annoyed do you get at telemarketers calling you? I can almost say for certain your JD dealer is hit up many times a week by everyone from the City Chamber of Commerce to the Girl Scouts. He is probably a Farm Bureau customer too perhaps rethinking his purchase. I guess if you don't mind him asking you for donations than he shouldn't mind you asking. Not trying to be smart, just offering a different perspective. Bill

[Log in to Reply] [No Email]

farmalljim10

03-09-2005 13:59:46

Report to Moderator

Re: Dealer Response in reply to David in MD, 03-09-2005 13:47:53

I have found that in business today that they know how to say ( Im sorry) but that is about all they think they have to do to fix anything. Hope you have better luck than I did..Jim

[Log in to Reply] [No Email]

[Options] [Printer Friendly] [Posting Help] [Return to Forum] [Log in to Reply]

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]

Home | Forums

Copyright © 1997-2023 Yesterday's Tractor Co.
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy

TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.

Yesterday's Tractors - Antique Tractor Headquarters

Website Accessibility Policy