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http://gethuman.com/

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Dave NE IA

03-31-2006 20:17:39




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I gather from alot of reading these posts, some of us including myself are very short tempered folks. Especially when things tick us off. Here is a web site that will help alot of you out when dealing with phone computers that talk to you, and put you on hold till the foreign speaking idiot that has all the answers to the problem you never had---- are explaind to you in their foreign accent that you can't posibly understand. It is >Link

These are tested very often, and when the companies make a new move, someone on the inside tells the secret so this website can counter move.

You are very welcome in advance Dave NE IA

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Dave NE IA

04-01-2006 07:13:59




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 Re: http://gethuman.com/ in reply to Dave NE IA, 03-31-2006 20:17:39  
Dave H, this seems very upseting to me, and I do not work for them. How can a old company screw up so bad as to take it in the butt like Maytag. I can only guess the CEO has enough pocket change to make retirment. I personaly straddle the fence on a Neptune washer that i paid $1,100 for and ran less than two months, and I'm to tight to throw it away. If you helped make that washer I need to apolgize for my language over the past years every time I look at it in the corn3er of the basement.

A elderly lady in my home town works in Wisconson taking orders for meats and cheese marketed in Boston. They have a current weather condition for Boston update by the hour on their desk. When asked about her red neck voice, she has to tell the customer she was raised in the midwest.

Are any of you been keeping track of United Airlines? A few years ago --wage concessions to keep the company solvent. Last fall a good honest judge took one half of the workers retirment fund and let the big dogs use it. I think in Jan. the CEO called it a untimley event that the top 1,000 top dogs a raise, the top four or seven got over a million each. Hummmm, very untimley.

We live in a world of deception, at the food market the clear plastic wrap for meat actualy has a red tint to it, the vegetables have a green tint. Oranges have a bright orange net over them. We all take it, and love it as well. Perhaps grandpa had this all figured out along time ago, with honest people being a thing of the past.

Back to the main course here, I have many times used the spanish button to speak to a real person as the waiting list is always shorter, and they are all speak both languages.

Anyway, good luck to you Dave, the darkest clowds are usualy at the front of the storm.

Dave NE IA

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Steve Crum

04-01-2006 04:45:52




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 Re: http://gethuman.com/ in reply to Dave NE IA, 03-31-2006 20:17:39  
I've watched these trends for several years now, quite a sad but interesting chain of events. The general attitude of business big and small any more is to jump as high as you can, make the biggest splash and get out of the pool. We are truely back to the animal way of survival. Outsourcing can be one of the biggest boons to smaller business that ever happened if one is smart and works the fringes. People will always look for service and steady supply, that is a most basic instinct that I see even in my dogs, as long as there's a full bowl of food they are as happy as a clam. Otherwise they would certainly looking for an alternative.
A classic example of this is a local metal fab operation, I knew the owner from the time he started, smart fellow. I would order my base plates and other metals from him. Good service and fair pricing. He started getting bigger, still not a problem, prices inching up, not a real problem, so are his costs, then bang he's big time doing millions of dollars in business with an area fiber optics manufacturer, life is wonderful (for him). For me I'm suddenly a 'nuisence customer', always steady, but only good for 5 or 6 hundred bucks at a time. So his shop time is too valuable to be wasting it on the 'nuisence customers' so lead them on to something else and get them out of our way. Raise their prices and raise their minimum orders and maybe they will not bother us with their 'petty needs', after all we're making millions! Then a dark cloud rolls in, the fiber optic business isn't a big as expected and more of it is being done overseas. Fab shop operator is seeing his millions dwindle, million dollar manufacturing machines are sitting idle more days a week, payments are coming due and the payroll is getting harder to meet. The 'nuisence customer' orders are gone, after all why process 10 orders at $100 each when you can process one $1000.00 order more efficently? Then that 1000 dollar order slips to a 100 dollar order, but the 10 other 100 dollar orders from the 'nuisence customers' have moved elsewhere. Then adding insult to injury the fiber optic manufacturer in a cost cutting move, sends the 100 dolar order overseas. Phone calls are made, that 'nuisence customer' would sure be nice to have back. Million dollar fab owner desides it's time to get out in the field and shake some bushes. What does he find? A few of his fed up former 'nuisence customers' have tooled to get their own work done, and have been doing work for other '$100 nuisence customers' at a fair price and to exactly what they want. What's million dollar fab company owner to do? Limit losses, file bankrupcy, hand out pink slips, auction off and close down due to foreign competition. GAME OVER? Not exactly, there will always be a 'smart small operator' that will see the value in avoiding the temptation to get big, and will remain small and dedicated to his/her loyal customers, he/she may never get 'rich' but will be comfortable with a secure and steady work load and like the dog at the food bowl, as long as the bowl is filled, the dog is comfortable as well.
Whew!
(My new CNC cutting system will be up and running by the end of this month!)
Signed, A former 'nuisence customer'.

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Mark - IN.

04-01-2006 07:31:37




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 Re: http://gethuman.com/ in reply to Steve Crum, 04-01-2006 04:45:52  
Steve, its funny you should mention that little nuisance customer. My company has or soon to be had several of those Mom and Pop "Time and Material" customers. The ones that need a small phone system, pay big to have it installed, then after the warranty expires in a year, can't afford a maintenance agreement which covers parts and labor. They do what they can, and then gamble with what they have to gamble with. OK, I understand that. After our last, or second to last merger, the new plan is to "DUMP" those small "T/M" customers, the ones whom call and get billed for everything at inflated rates, but as a necessity do so when they need it. Guaranteed money, dumped. The funny thing? The area (state) where our corporate headquarters is located is mostly T/M customers (70% of their local customer base). So, after the new marketing strategy took place, and someone down there realized that they'd just cut their own "local" throats, they put a quasi-moretorium on that particular part of the "new" plan. Our new strategy? Take on the complexion of a certain internationally recognized name that we bought. The reason that we bought them so cheap, $16 Billion instead of $200 Billion, is that they darn near put themselves out of business by ruining everything that they ever touched. And now we're going to take on their complexion as a business strategy? Ha Ha Ha Ha!!!!

Good luck in your business. Hope you make lots of well earned money, and customers keep coming back and asking for you by name. Always a good feeling. And I never forget to remind a customer how much they mean to me. After all, they could've chosen the other guy, but chose to make the bulk of my mortgage and truck payments, and help put the food in my family's mouths. I appreciate giving them at least what they paid for, and any help I can above that.

Sincerely, Mark

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Mark - IN.

03-31-2006 21:15:44




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 Re: http://gethuman.com/ in reply to Dave NE IA, 03-31-2006 20:17:39  
You know what's funny and sad at the same time, is that when outsourcing began, the countries being outsourced to had their folks try to learn for instance, English. They'd even keep up on the current events, such as what's new in movies. They'd even watch for instance, old John Wayne westerns to learn dialect and slang so as to not be perceived as being an outsourced foreign...whatever. Now outsourcing is so prevelent that they don't even bother trying anymore. Why should they? They certainly don't need to, not anymore. Who's going to argue with them? Who do you complain to? The sad thing about this is that as corporate America continues to do this to maximize profit over labor costs, sooner or later they become nothing more than a "middle man" whom does nothing more than get paid to act as a laison between a foreign manufacturer and customers. Sooner or later, they too will be cut out of the equation themselves. Think about it. Who needs a middle man? Once they've set the customer up with a subcontractor whom installs and maintains equipment for a years warranty, that customer only sees that same subcontractor for the first year of the warranty. Why would or should a customer then go back to the company whom sold them the equipment or service through a subcontractor for an inflated maintenance contract when they can go directly to that subcontracted vendor whom installed and warrantied it, whom is far more familiar with it than the company that sold it to them in the first place? Corporate America has become a penny wise and a dollar foolish in the name of global economy, and one day will cease to be no more. That's when corporate America will be headquartered in either Bejing or Bhopal.

Here's an example of such outsourcing. One day I'm dealing with a major, major power company and happen to be talking to one of the plant bigshots. He tells me about a certain outsourcing that came down from the corporate office. Now certain repairs will be handled from a foreign helpdesk, then subcontracted through them to...? instead of they folks that they currently employ, whom will probably be weeded out or further whittled down through various means. Then he tells me that they've already calculated in increased down times and ... bad quality of service, so to speak. Daily repairs become days or weeks of waiting before they'll get hit. They already know its coming and expect it. They've already factored it into the equation. Wow, that's a beautiful thing. Factoring in bad service as global competition? Beautiful.

And another example is my company. I now work for one of the 2 largest phone companies in the world through merger and takeover and... I can't count the ways. One day I'm working with a particular central office switch that few know (are familiar with), and I call "THE" tech support guy on his personal line. This guy's so good that the manufacturer calls this guy for oppinions from time to time. This guy is "THE" guy. I got his voice mail. So, I hungup and called through the 800 number expecting to have someone hunt him down for me. Instead, I got Benji from Bhopal. Benji didn't even try to cover it up. I couldn't understand him, he couldn't understand me, but we tried. About the only thing that I understood was that he was "pleased to be putting me on hold to ask, thank you", then called the USA for instructions. And when he'd come back and try to explain, and I'd ask "Well, if I do that, it's going to cause...", then was "pleased to be putting me on hold to ask, thank you", and placed another call to the USA. This happened several times and took forever, but he had me in a corporate strangle hold. Instead of just getting me to "THE" guy, we danced through pile after pile of cow shxt. The problem with that is that one day some other clueless bean counter in an office with a phone and laptop computer will axe the salary of "THE" guy in lieu of paying Benji from Bhopal peanuts for further bad service.

There don't seem to be an end to it. It looks great to the shareholders through inflated stock prices, as the CEO takes his buyout and cashes in his stock options, then flees, leaving that former company behind in flames. Nope, no end in sight. Welcome to a "global economy" where the strong are weakened to elevate (strengthen) the weak.

Mark

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DaveH IA

04-01-2006 04:38:02




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 Re: http://gethuman.com/ in reply to Mark - IN., 03-31-2006 21:15:44  
Last week I worked for Maytag (one of the best little companys with the very best product 10 years ago) Monday when I go to work for Whirlpool what ????? penson????? 20years service???? my 57 year old self is explaned by ????? ????? ????? ????? ????? ????? ????? ??



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Mark - IN.

04-01-2006 07:06:34




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 Re: http://gethuman.com/ in reply to DaveH IA, 04-01-2006 04:38:02  
Good luck with the new company, and hopefully all will turn out ok (well) with the pension.

When that judge told United Airlines a year or so ago that since they were the sole contributor to their workers pension fund that they could default, and United did, that opened the floodgates. A few months ago was a bakery somewhere in Illinois, the Chicago area that did the same thing. Can't remember its name, was a large bakery though, and stiffed its employees big time, based upon the United ruling. Now I'm waiting to see what happens to Delphi. They approached a judge asking to nullify the negotiated contract with its employees. POOF?!?! Up in smoke? A contract? I'm pretty certain that if the employees covered under that contract approached a judge first and asked the same, they'd be laughed out of his courtroom.

One of my biggest concerns is the proposed "Guest Worker" program that a poll yesterday says 79% of legal citizens agree with. All the guest worker program does is legalize the illegal workers, taking away any arguements of losing higher paying jobs to illegals for lower wages. Its nothing more than smoke and mirrors. Legal workers complain the construction jobs are going to illegals for lower wages, so Washington spins "Guest Worker" permits as the answer to illegals, and the general public says "OK, better than illegals", which only documents taking those jobs at lower wages. Beautiful. Just beautiful. That line about "Only take the jobs we don't want, and pay taxes too" is garbage, just garbage. First off, how does someone that doesn't exist contribute to FICA or pay income taxes when have no tax ID or SSN, since they don't or can't exist in the first place? How? Might pay taxes in the checkout line of the grocery store or what not, but certainly not income taxes or pay into FICA, when they can't exist to do so in the frst place. I see those guys working highway construction jobs, and building new subdivisions, and on and on and on. And when I ask those job bosses "Why do you have illegals working those jobs", their responses are "I don't want to, but I have to because I can't compete with the competition whom did first, unless I do so too". The end cost of those construction jobs or new homes didn't go down to reflect the lower labor costs, but the profit margins for the general contractor went up. Garbage, just garbage. Earlier this week I saw O'Reilly interviewing one such guy, whom said "We watch your children for you, we do your handiwork, we build your homes, ...". Build our homes? No one wants a higher paying construction job? My a$$. And now they openly admit it, while Washington still maintains "...just the jobs we don't want". Garbage, just garbage. Lying pieces of garbage.

Sooner or later when we don't have the jobs that we had, after we completely become a "service oriented" country instead of the manufacturing/industrial country that we once were, folks will catch on that there's just so many hot dogs the hot dog guy can sell the hamburger guy, and vica versa. My job takes me into countless new construction jobs, and I see huge building after huge building going up everywhere, and they all have one thing in common. They are warehouses, or regional distribution centers. NONE are manufacturing. Warehousing and distribution only. So if we aren't making it, where are the goods coming from? Our trade deficit last year was over $700 Billion. We're importing everything, exporting little or nothing. Its a global economy, and the richest nation in the world in terms of resources is bleeding to death, while Washington counts hot dog sales as a meaningful long term job, statistically, and the general public says "Ok, I'll do it". My state of Indiana doesn't lead the nation in foreclosed homes for no reason. We do it because the hamburger guy can't afford the hot dog guy's dogs, and the fact that the higher paying job went away after the mortgage guy lent the mortgage isn't his fault.

People had better wake up, and soon.

Mark

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RN

04-01-2006 18:16:09




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 Re: http://gethuman.com/ in reply to Mark - IN., 04-01-2006 07:06:34  
No Tax # or SS#? They do have SS3s- they use the same # about 20+ times. Multiple payments for same number are sent to a 'suspense account' instead of the SS# account. MSNBC article notes that account estimated $500 billion- this goes on politicians books as budget balancing surplus. ID theft is another problem with 'Illegal/undocumented worker', he/she needs a document, make it up or aquire one from whereever- copy, steal, use deceased SS or drivers license card. The idea of guest worker documents is have a traceable, non duplicated ID to help keep records straight. Might help a bit, depends on getting some other laws to match. RN

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