TRUCK /DEALER PROBLEMS ADVICE APPRECIATED

Good luck and let us know how it turns out.

If this fails, make a sign out of plywood and put it in the bed for all to see: "Don't Buy from Biggers Chevrolet!" That will ge taction.

#2 The dealership (if any good) should stand up and take care of you, the customer, if they have true customer service.

#3 The Better Business Bureau. File the complaints against the dealership and the company that supplied the dealership the liners.

#4 Call GM customer service. Tell them of the poor service you are receiving. No company can afford to have an unsatisfied customer these days.

You are suffering from buyer's remorse. It is natural. But you are more justified because the products you purchased were not up to the standards that were originally intended. The salesperson should be working with you to calm your buyer's remorse if they like to keep sales.
Although they have your money, you have their loaner vehicle. Keep it until the situation is made correct. Make it very clear that you do not want this vehicle that was incorrectly prepped for you. It does not meet your standards.

Hold your ground. The dealer is supposed to be taking care of you and working to maintain your business for future sales. Don't get mad or yell. Just keep your cool. This will be the hardest thing to do. Make clear your expectations so that you get the resolution that you desire. If you don't, you will regret this purchase for a long time.

If you're really concerned about it have your car put on a lift every year or two and have the visible rust sanded and the affected areas painted, it will cost you a couple hundred but it actually works.

If "undercoating" a car would prevent it from rusting all the manufacturers would do it and offer 10 year rust through warranties. Instead (as in this case) the manufacturers don't even allow their dealerships to do it since it ruins the factory rust proofing and makes any electrical or fuel line repairs a real bear.

For me it would be worth a couple hundred bucks to sit down and talk with a lawyer about the options that would be available to me.

On a related note, I sure am glad I drive vehicles that are worth under $5000 - something happens, I'm not out much. I'm actually moving on to buying salvage vehicles and repairing, even less $$ invested. The Mrs. gets the high dollar outfit and we both stay happy.

Get a hold of something sturdy, set down, maybe even have a stiff drink and face the real issue that is really botherin' you.

You're going thru what is known in the business as buyer's remorse. Happens all the time.

Customer buys something, probably pays way too much and then immediately starts picking it to death when the fact sinks in of what he has just done.

You know perfectly well that it will take 3 months for the undercoating to set; if you've ever applied it, you also know that it isn't put on with a woman's eyeliner pencil either. That stuff is slopped on and it isn't pretty. It is supposed to be "gooped" on.

The bed liner will be just fine if you quit poking your fingers in it.

Cool down, Hoss. You're getting all worked up over nothing.

Allan

This is just my opinion, okay?

You really, really don't want them to redo that undercoat. That is gonna turn out to be the biggest, nastiest, filthiest mess you ever saw.

And besides, what they will probably do is just take the truck to the wash bay, hit it with a bath of soap and then just reshoot the undercoat again trapping anything that the bath didn't remove.

Then, the reapplyed undercoat won't stick because of the damp surface and it's gonna be dropping off in your garage for the next year.

The salt is just fine on the undercoat. Leave it alone and let the undercoat set up as it needs to. It takes a long, long time and it is already protecting your new truck anyway.

Don't know about your peeling bed liner; that sure might be a different story.

Better days are ahead, Bud. Keep the chin up. :>)

Allan

I bet you never saw any upset customers, back when you worked at a dealership, did you?? LOL