Ferrell gas is *issing me off

I do know that Ferrell is not very active in pursuing overdue accounts...

Came home one day with a ticket in the door from Ferrell where they had filled me up. The rate was way above prepay.

I told them to come get their gas, I had prepaid all that I needed. They said they would have someone out in two weeks. Time passes, nobody comes for the gas. Bill comes from Ferrell that says I am 30 days past due. Called the "Customer (no) Service" number and explained the problem. They promised to come get the gas in two weeks. Same thing no pickup with another bill, noq 60 days past. Called No Service again. Talked to the supervisor, he finally cut me a deal on the gas in the barrell.

Seems like it was a crap ploy to sell gas.

I put a lock on the barrell after that. The local guy calls me when he plans to come out and I unlock the barrell.

Ferrell is like gum on your shoe - Real hard to get rid of.

I had a similar thing happen with then a few years ago. They hit me up for some extra when I had them take their tank. Sent them a nice letter back which stated very clearly that 1. disputing the charge (copied the wording off the dispute section of a credit card bill) 2. I wanted to see where I had signed any agreement, receipt, or contract that showed I owed them the money (I'd never signed anything, tank was there when I bought the house and was a carry over from some other company they bought). 3. Why they hadnt paid me back for the gas that was in the tank when they came and got it. 4. If they really wanted to sue me over ever how much it was (50 bucks I think) then this was the attorney's name and address who I normally used and to please serve him with the papers when they got ready to litigate it out. Never heard a word back from them.

After switching companies I called them number of times to get their tank out of my yard. I placed one more call and told the lady if they didn’t get their tank within a week that I was going to charge them tank rental. I was amazed they pick it up the next day.
I was to be reimburse for the amount left in the tank but never did heard from them again.
Anyways I’m not sure what there problem was but switching was the best thing I done. It was a huge savings for me - 0.80 cents a gallon cheaper with no tank rental and much better service!!!!…. Ferrell-gas tank had a broken fitting at the shut off valve the other company person showed it to me and said you have been leaking gas long period time now. I guess that explains why I always had problems with wasps every summer? I know in my area everyone that had Ferrell gas has switch to someone else so if that tells you something there. (P.S. I’m glad I switched!) Mike

~brad

Here in our area they price gas all over the board. Those that never complain may pay 75 cents a gallon more than the next door neighbor who complain or found it cheaper.

They buy existing companies and run the customer base into the ground and make money on the ones that stay by charging over priced gas.
When the customers in an area won't support the staff they sell and move on to the next.

Our local coop was going to buy a local private gas retailer 3 years ago. We backed out and Ferrell bought it. The private had 4000 customers.

When Ferrell took over they had 4 delivery trucks in the area. They are down to 2 and we had to add one.

In the last 3 years the local coop picked up 750 new customers that were Ferrell. Other companies have picked up a lot of the Ferrell customers also.

We always joke that we are glad we did not buy the company cause we are getting the company one tank at a time.With no blue sky to buy.

Gary

A month after we cancelled, a truck sneaked in our driveway about 6 in the morning and put in 185 gallons of fuel in the tank. We never knew about it until a week later, when we got a bill for $465.89, from THEM...

Unfortunately, I paid the bill as a bribe to get them out of my hair, and I had to be in Las Vegas for a month.