This isn’t a warranty issue, but I do have a few comments regarding Ford’s quality and their attitude toward their customers.
I had a 2002 Ford Explorer, and I must say I never had a vehicle that drove better in lousy weather.
However…
My wife ran it out of gas one day, then ran down the battery trying to start it. When we jump-started it, that fried the 4X4 control module and the vehicle became a rear-wheel drive only. The dealer said $600 for the part, plus (if I remember right) $220 to install it because it had to be “programmed.” Well, I found the part brand new on the Internet for $170, and installed it myself with a screwdriver in ten minutes – no programming required – thereby avoiding paying the dealer $1,320 per hour for labor. I added a $3.49 capacitor across the battery to absorb voltage spikes and had no further electrical problems.
The bottom line: Ford provided frail and feeble electronics for use in an electrically hostile environment, then tried to stick it to their customers when the parts (predictably) failed.
The topper came one day when I tried to shift from Park to Reverse – and the gearshift lever snapped off in my hand! Well, $1,000 for the part (have to replace the entire steering column – again, poor design), $1,000 for installation, and a six-week wait! So there she sat, stuck in Park, blocking access to the barn – until I traded her in on a Nissan Altima and somebody came and loaded her on a flatbed. Good riddance.
I kept the gearshift lever. I’ve considered sending it to a member of Congress, the CEO of Ford, or mounting in on a plaque and selling it on eBay.
There are a couple of things for sure: I’ll NEVER buy another Ford, and I will not support any form of help for them.
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