I fully understand the concept of warranty limitations, and honestly wouldn"t expect anything under NORMAL circumstances. My point is more that a new product like a brake band shouldn"t have a "shelf life." I bet a NOS band made in 1940 would have worked perfectly and lasted the rest of my life. Its steel and something akin to, but hopefully not, asbestos and shouldn"t simply fail from the passage of 3 years. As far as the difference in price and the concept of "you get what you pay for", yes, I did weigh that out. I"m like anyone else, I prefer NOT to pay more for something that will do the same job as a more expensive item. Remember, this is a PARADE tractor. If I were working this tractor, yes, I may have ponied up the extra cash for the riveted bands, but virtually all your brake shoes use an adhesive instead of rivets these days. The technology works if done properly, and for a tractor that sits 95% of the time, it made more sense to save $30 and buy bonded brakes. Simply put, the band should have lasted 20 yrs or more with the level of use they were getting. The bigger picture in my mind is that I consider myself a good customer, and it was a bad product. I know if I were trying to stay afloat in today"s economy, I"d recognize that customer service may be the difference between repeat business and NO business and perhaps a warranty exception might be in order. After all, the whole idea behind a warranty is to promote customer confidence for initial and REPEAT business. I have no problem sending them the old band for their perusal in that event.
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Today's Featured Article - Identifying Tractor Noises - by Curtis Von Fange. Listening To Your Tractor : Part 3 - In this series we are continuing to learn the fine art of listening to our tractor in hopes of keeping it running longer. One particularly important facet is to hear and identify the particular noises that our
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