I can feel for you, but 3 years is a long time... some things wear out from age and some from miles or use.
Have an '05 Lincoln LS with 35K on it, but it was LESS THAN 3 WEEKS out of the 4 yr./50K warranty when the valve that controls the heater went out (coil open... $600). I thought surely they would still stand behind it due to the low miles and as close as it was on time..... WRONG!!! We were on vacation at the time (end of May this year) and the dealers I worked with were great, but I didn't pursue the warranty coverage until I got home and talked to my local dealer... he tried, but the factory guy would not cover it. The local guy said a year ago they probably would have taken care of it without question, but with the car companies in the shape they are in now, he said when the factory guy comes to town, he isn't even allowed to buy him lunch. I emailed the factory customer service, but they said because the determination had already been made by the regional guy, it could not be overturned... my question of course was what good is the facttory customer service then? Have driven Ford products, Ford, Merc, Lincoln and Ford pickups, almost exclusively from 1962 (one Oldsmobile) with very few problems, however, next car will probably be a Korean made Hyundai (no Japanese or GM cars).
This post was edited by IH fan at 11:43:04 07/07/09.
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