I hear ya , old, but just from talkin' with folks and watchin' the posts on here, a lot of it varies from place to place and between stores. I'm pretty lucky here. I've got two NAPAs, both excellent stores with great folks on the counter, each about 18 miles away in different directions. But maybe part of the reason they're so good is that whoever has the CarQuest franchise for this area is giving them a run for their money by having sharp people working in well-stocked stores. They both compete pretty hard for the shop and walk-in trades.
That said, I've lived places where the guys on the NAPA counter were helpless and un-helpful. I don't know anything about O'Reilly's. Our poor-service stores up here are the AutoZones,VIPs and Advances.
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Today's Featured Article - Oil Bath Air Filters - by Chris Pratt. Some of us grew up thinking that an air filter was a paper thing that allowed air to pass while trapping dirt particles of a particles of a certain size. What a surprise to open up your first old tractor's air filter case and find a can that appears to be filled with the scrap metal swept from around a machine shop metal lathe. To top that off, you have a cup with oil in it ("why would you want to lubricate your carburetor?"). On closer examination (and some reading in a AC D-14 service manual), I found out that this is a pretty ingenious method of cleaning the air in the tractor's intake tract.
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