Posted by karl f on January 10, 2010 at 21:26:37 from (172.162.127.12):
In Reply to: Battery problem. posted by Bradford on January 10, 2010 at 17:03:12:
We are going through a situation at work with batteries. The corporate office and battery manufacturer have teamed up and determined our battery warranty rate was too high. They claim something like 30% of batteries warranteed test good. Now for consistency, all stores get a new hand held Midtronics tester that prints a pass/fail piece of paper including the voltage and CCA rating and CCA at time of test. The tester is a 4 or 500 dollar piece of technology that is supposed to be more accurate and reliable than a load tester. IF it was part of a test system with a load tester and built in charger with computer control, it could have the potential to solve all battery problems and concerns. Depending on the problem, it could be nothing more than a glorified multimeter! We have yet to see what happens, but some batteries have already passed that the customers swear were bad. It"s a learning curve right now, so we are as pleasant as possible and offer to take it back/exchange under warranty if it gives more problems. I have a gut feeling that the testers are calibrated in the battery mfg"s favor. And unfortunately, the cost of warranty-ing comes out of the store and the employee"s performance evaluation (chance of a raise).
Good habit to get into is ask to test every battery at time of sale, and ask how long it"s been since date of manufacture.
good luck with yours!
-karl f ps. I also concur those hand held "toasters" are not load testers.
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