Different twist. I was an aeronautical engineer for over 37 years. After I left the industry I worked for AutoZone. At that time when it came to computers all they had was the old green screen things that gave you a head ache and made it easy to track inventory and check customers out, so you had to use the books and knowing the commonly required parts. Like an 1157 is on the 4th isle and it's combo brake and tail light, and right next to it in the 1156 which is a single element turn or clearance and sometimes used as a dome light. The current manager of the local AutoZone and I started with AutoZone together. The years have passed and so has the requirements of the counter people. They are hired to sell parts and the only tool that they are really trained on is the computer. If you have anything that isn't current or isn't associated with an application in the computer then your out of luck. Well Matt, the manager, kept all the old books in the back when the corporation pulled everything out of the stores and made everyone rely on the computers. He also has the older counter help teach the up and comers how to use them, but from time to time I run into something that they can't deal with, so I just ask them to bring out the book and show them how to figure out what I need and in turn they can better help the next guy. They all know me and even when I call for availability they recognize me and bust their bottoms to try to help and will even follow my instructions over the phone to fill the order. I cant blame the counter help now days for not knowing how to measure a V belt and cross reference manufacturers and to understand the difference between a Green belt, industrial, automotive. So those of use that have the skills and knowledge should not get bent out of shape over it but be patient with them, kindly help them out and if we feel the need to get something straightened out go to the manager who should be leading and training his people. I don't know how often I have thrown up the challenge as I walk into the door by saying something to the effect, " Ok everyone! I need something that you have but don't know it." I guess what I am saying is, If no one has taken the time to teach these young people how to actually assist a client, you really can't hold them responsible. But I understand your rant. I have been there. LarryT
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Today's Featured Article - The Cletrac General GG and the BF Avery A - A Bit of History - by Mike Ballash. This article is a summary of what I have gathered up from various sources on the Gletrac General GG and the B. F. Avery model A tractors. I am quite sure that most of it is accurate. The General GG was made by the Cleveland Tractor Company (Cletrac) of Cleveland, Ohio. Originally the company was called the Cleveland Motor Plow Company which began in 1912, then the Cleveland Tractor Company (1917) and finally Cletrac.
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