It's not the folks on the counter. It's the culture of the corp that they work for.
They 1) are not going to pay for folks with experience, and 2) it's in their interest to stock high-volume/margin parts, avoiding the costs of keeping those with rare demand.
You'll find a range of experience in the folks on the counter in every auto parts chain. Some newer stores never have and never will have a lot of the hard-copy books needed to look up some of our parts, and you can lay down money and bet they don't exist in their databases.
I'm blessed to be just about smack-dab in between two good NAPAs, and their guys have gone to some pretty remarkable lengths to get what I need. But on weekends, when their hours get odd, I can say that the kids at AutoZone have been able to pull more than few rabbits out of their hats, even if it meant me providing them with a part number to cross or dimensions (that, yes, I had to do the legwork to find) of a belt as Gene suggested.
Some of these guys used to have real jobs and are working there to keep the house warm adn the lights on. Others are kids who get the same training which, because it is brief, focuses on navigating their database, with emphasis on things like the fact that the wiper blades for an '04 Stratus differ between the coupe and the sedan, rather than how to look up parts for a 57-year-old tractor.
I can share your frustration, but it's not with the guy across the counter from me.
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Today's Featured Article - The Cletrac General GG and the BF Avery A - A Bit of History - by Mike Ballash. This article is a summary of what I have gathered up from various sources on the Gletrac General GG and the B. F. Avery model A tractors. I am quite sure that most of it is accurate. The General GG was made by the Cleveland Tractor Company (Cletrac) of Cleveland, Ohio. Originally the company was called the Cleveland Motor Plow Company which began in 1912, then the Cleveland Tractor Company (1917) and finally Cletrac.
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