I was a parts manager for a number of years, during the period when the industry transitioned from paper catalogs to computer catalogs.
Most of the folks who came around selling computer catalog systems for multiple thousands of dollars, and then the upgrades/updates for "only" hundreds a month, used the line that you could do away with experienced, high-priced countermen and replace them with any Joe Potsmoker off the street.
So what happened? A lot of us old, experinced parts guys got laid off/fired/whatever, and we were replaced with Joe Potsmoker, Dan Drunkard, and Paul Pillpopper, who would work for minimum wage.
The result is, folks like you get lousy service and walk around mad, but parts store managers have slashed payroll as low as the law will allow...so in the eyes of the manager, MISSION ACCOMPLISHED.
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Today's Featured Article - The Cletrac General GG and the BF Avery A - A Bit of History - by Mike Ballash. This article is a summary of what I have gathered up from various sources on the Gletrac General GG and the B. F. Avery model A tractors. I am quite sure that most of it is accurate. The General GG was made by the Cleveland Tractor Company (Cletrac) of Cleveland, Ohio. Originally the company was called the Cleveland Motor Plow Company which began in 1912, then the Cleveland Tractor Company (1917) and finally Cletrac.
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