There it is in a nutshell. Parts man isn't a $50,000 a year job, and the people smart enough to perform the job can easily earn at least that much doing something else.
Parts man is a $8/hr job, and you're going to get $8/hr help. That means lots of turnover, lots of "green" people behind the counter. They're never there long enough to really learn the job, let alone handle off-the-wall requests.
Truth of the matter is, 99% of the people that walk in these places need X part for Y car. Their computer system works admirably for that.
Time is also money. It takes time to look up a part in a book, and often it's something stupid and cheap like an O-ring. In the time it took to dig up that 50-cent O-ring, that person could have serviced half a dozen other customers looking for high-profit items like brake parts, windshield wiper blades, and batteries. Your lost business is not having a financial impact.
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Today's Featured Article - The Cletrac General GG and the BF Avery A - A Bit of History - by Mike Ballash. This article is a summary of what I have gathered up from various sources on the Gletrac General GG and the B. F. Avery model A tractors. I am quite sure that most of it is accurate. The General GG was made by the Cleveland Tractor Company (Cletrac) of Cleveland, Ohio. Originally the company was called the Cleveland Motor Plow Company which began in 1912, then the Cleveland Tractor Company (1917) and finally Cletrac.
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