There it is in a nutshell. Parts man isn't a $50,000 a year job, and the people smart enough to perform the job can easily earn at least that much doing something else.
Parts man is a $8/hr job, and you're going to get $8/hr help. That means lots of turnover, lots of "green" people behind the counter. They're never there long enough to really learn the job, let alone handle off-the-wall requests.
Truth of the matter is, 99% of the people that walk in these places need X part for Y car. Their computer system works admirably for that.
Time is also money. It takes time to look up a part in a book, and often it's something stupid and cheap like an O-ring. In the time it took to dig up that 50-cent O-ring, that person could have serviced half a dozen other customers looking for high-profit items like brake parts, windshield wiper blades, and batteries. Your lost business is not having a financial impact.
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Today's Featured Article - Ford Super Dexta - by Anthony West. The rusty blue tractor caught my eye as my truck zipped by the farm implement business. It looked so fornlorn amongst the lineup of newer equipment. But it was just the right size for my small farm. I stopped in and asked the proprietor for further information. "It's a 64 Ford Super Dexta", he said. "It's a tough little tractor, although it's a hard starter being a diesel and all." He did manage to get it running, compliments of a can of ether. Once started it putted along pretty good. It
... [Read Article]
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1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
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