A lot of these places are run by old-school business people. They put up a website at the behest of a younger family member, under the auspices that it would be good for business.
The problem is, they made no plans for how to handle the email. I've seen it hundreds of times... Nobody told Grandma, who still runs the office with paper ledgers, that there was an email address now. Not that she has the time or the know-how to deal with it.
CALL CALL CALL. A phone call works wonders.
You can get indignant about it, they shouldn't have an email address if they're not going to respond to it, blah blah blah... But, it's YOU that needs the part. Obviously email didn't work, so the next step is to pick up the phone and actually TALK to someone.
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