Dealers and parts houses share the blame. Folks who sell them the computer software tell the business owners that their software is so simple to run, they can justify the software expense by getting rid of experienced parts counter people and hiring minimum-wage dopers off the street.
So business owners do exactly that...and then customers complain that there are no experienced parts people anymore. Business owners don't care if they p*ss off the customers, because there are only so many options in each market...and besides, the competition is in the process of doing exactly the same thing.
I've been a parts man, and a damn fine one. I've been a parts manager, and I've heard the software salespeople spout that crap. And I've been replaced by morons who couldn't look up the sun with a telescope, much less a part with a computer. But I understand how the game is played, and customer service is only measured by what's tracked on CSI scores, rather than how many customers you run off.
Because the customer you ran off doesn't get a survey to fill out.
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Today's Featured Article - Memories of a Farmall C - by Monty Bradley. When I was a child, my grandparents lived on a farm owned by a Mr. Walters. The crops raised were cotton and soybeans, with about forty head of mixed breed cattle. Mr. Walters owned two tractors then. A Farmall 300 on gasoline and a Farmall C, that had once belonged to his father-in-law, and had been converted from gasoline to LP Gas. Many times, as a small boy, I would cross the fence behind the house my grandparents lived in and walk down the turn row to where granddaddy would be cultivati
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1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
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