Dealers and parts houses share the blame. Folks who sell them the computer software tell the business owners that their software is so simple to run, they can justify the software expense by getting rid of experienced parts counter people and hiring minimum-wage dopers off the street.
So business owners do exactly that...and then customers complain that there are no experienced parts people anymore. Business owners don't care if they p*ss off the customers, because there are only so many options in each market...and besides, the competition is in the process of doing exactly the same thing.
I've been a parts man, and a damn fine one. I've been a parts manager, and I've heard the software salespeople spout that crap. And I've been replaced by morons who couldn't look up the sun with a telescope, much less a part with a computer. But I understand how the game is played, and customer service is only measured by what's tracked on CSI scores, rather than how many customers you run off.
Because the customer you ran off doesn't get a survey to fill out.
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Today's Featured Article - The Fordson F Ignition System - by Anthony West. A fellow restorer contacted me earlier this year asking for some help and advice on a model F that he was restoring. He had over a period of months spent a fair amount of his hard earned cash on replacement parts for the old "trembler" ignition. Sadly though all his efforts seemed to be a waste of time and money as he still couldn''t get the temperamental old thing to run correctly!! If i said that this was a little frustrating for him that would be "conservative" in fact the problem had reduce
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