Dealers and parts houses share the blame. Folks who sell them the computer software tell the business owners that their software is so simple to run, they can justify the software expense by getting rid of experienced parts counter people and hiring minimum-wage dopers off the street.
So business owners do exactly that...and then customers complain that there are no experienced parts people anymore. Business owners don't care if they p*ss off the customers, because there are only so many options in each market...and besides, the competition is in the process of doing exactly the same thing.
I've been a parts man, and a damn fine one. I've been a parts manager, and I've heard the software salespeople spout that crap. And I've been replaced by morons who couldn't look up the sun with a telescope, much less a part with a computer. But I understand how the game is played, and customer service is only measured by what's tracked on CSI scores, rather than how many customers you run off.
Because the customer you ran off doesn't get a survey to fill out.
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Today's Featured Article - The Cletrac General GG and the BF Avery A - A Bit of History - by Mike Ballash. This article is a summary of what I have gathered up from various sources on the Gletrac General GG and the B. F. Avery model A tractors. I am quite sure that most of it is accurate. The General GG was made by the Cleveland Tractor Company (Cletrac) of Cleveland, Ohio. Originally the company was called the Cleveland Motor Plow Company which began in 1912, then the Cleveland Tractor Company (1917) and finally Cletrac.
... [Read Article]
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