Posted by AG in IN on February 26, 2012 at 06:33:06 from (67.236.99.214):
In Reply to: patrs store kids, @#$%! posted by Mike1972chev on February 25, 2012 at 13:54:00:
CNKS said: (quoted from post at 02:32:48 02/26/12) It greatly simplifies the situation, both for experienced people and the less knowledgeable if you give them the part number. Their computer will tell them if they have it in stock and where it is if it isn't in stock.
Kinda like those self-checkout lanes at the grocery store. Pretty soon the customer will be stocking the shelves and mopping the floors, too.
Most of the time I bring my part numbers with me. As a customer, I don't feel any obligation to do so. Maybe if they knocked 10% or so off of my parts for doing their job, I'd bring in the part numbers every time. The dealer has the computer/software/fische/books to look up part numbers if the customer knows what they are replacing. It's why they're the dealer and customers are customers. If some clown can't figure out something as incredibly simple as an engine oil filter for a Cub, how are they going to have the smarts to order it correctly even if you gave them the part number, or does the customer have to place the order, too?
Buzzman is right. When computers came in, good parts counter help got shown the door, or at best, didn't get replaced with good help when people retired. Anybody that knew what a keyboard and mouse was got hired, whether they know the differences between a spark plug, a turbocharger, and a bucket of Hy-Tran or not.
Few dealers care if the customer isn't satisfied when they leave, because the next dealer is usually 50 miles away, and the customer will probably be back the next time they need something.
AG
This post was edited by AG in IN at 06:58:01 02/26/12 2 times.
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - The Fordson F Ignition System - by Anthony West. A fellow restorer contacted me earlier this year asking for some help and advice on a model F that he was restoring. He had over a period of months spent a fair amount of his hard earned cash on replacement parts for the old "trembler" ignition. Sadly though all his efforts seemed to be a waste of time and money as he still couldn''t get the temperamental old thing to run correctly!! If i said that this was a little frustrating for him that would be "conservative" in fact the problem had reduce
... [Read Article]
Latest Ad:
1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
