Posted by AG in IN on February 26, 2012 at 06:33:06 from (67.236.99.214):
In Reply to: patrs store kids, @#$%! posted by Mike1972chev on February 25, 2012 at 13:54:00:
CNKS said: (quoted from post at 02:32:48 02/26/12) It greatly simplifies the situation, both for experienced people and the less knowledgeable if you give them the part number. Their computer will tell them if they have it in stock and where it is if it isn't in stock.
Kinda like those self-checkout lanes at the grocery store. Pretty soon the customer will be stocking the shelves and mopping the floors, too.
Most of the time I bring my part numbers with me. As a customer, I don't feel any obligation to do so. Maybe if they knocked 10% or so off of my parts for doing their job, I'd bring in the part numbers every time. The dealer has the computer/software/fische/books to look up part numbers if the customer knows what they are replacing. It's why they're the dealer and customers are customers. If some clown can't figure out something as incredibly simple as an engine oil filter for a Cub, how are they going to have the smarts to order it correctly even if you gave them the part number, or does the customer have to place the order, too?
Buzzman is right. When computers came in, good parts counter help got shown the door, or at best, didn't get replaced with good help when people retired. Anybody that knew what a keyboard and mouse was got hired, whether they know the differences between a spark plug, a turbocharger, and a bucket of Hy-Tran or not.
Few dealers care if the customer isn't satisfied when they leave, because the next dealer is usually 50 miles away, and the customer will probably be back the next time they need something.
AG
This post was edited by AG in IN at 06:58:01 02/26/12 2 times.
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