CNKS said: (quoted from post at 16:57:03 02/26/12) I have a good dealer with good parts people. I give them the part number because it is much faster for them and me both. There is no discount for that and I don't expect one. And if I give them the number I am assured of getting the right part. In dealing with this dealer for 10 years, them or me have only made one mistake.
I had a great CIH dealer that has good help and is excellent on the older IH stuff, on both service and parts. One mechanic told me that CIH decided they weren't selling enough new machinery (but they did sell a ton of parts and the shop was always full of stuff to work on), didn't have multiple stores, and didn't want 2 competing dealers in the same county, so CIH didn't renew the dealer's contract. This dealer with good help still sells parts they purchase from/through another dealer. If they're getting parts from the dealer I've been told they are, they're getting parts from a dealer that has mediocre at best counter help.
At that mediocre dealer, go ahead, bring those part numbers with you. Three times they told me stuff is NLA when it is still being made. Don't ask them to double check, the computer's never wrong, and neither is the operator. They give off an attitude that if you walk out the door and spend less than $250 on parts that you're wasting their time. Anything pre-Magnum is an antique to them. Lots of new iron leaves their lot and they have multiple locations, so their contract probably isn't in any jeopardy.
Thankfully there are a couple of decent full-line CIH dealers around here yet. For how long, who knows?
The 10% thing was a bit of a joke. I don't mind bringing part numbers, and most of the time I do. It shouldn't be the customer's obligation to do so. If the customer wants a part for something, he wants the part, not a part number. The part number means something to the dealer and the OEM or vendor, but squat to most customers. I do see the day coming when you walk through the doors wanting parts and a computer greets you, you have to look up the parts you need yourself, and the numbers are then turned over to an "order specialist" who checks inventory and places an order based solely on numbers you give them and substitutions given by a computer.
Parts counter people who posess knowledge on the machinery they can get parts for are a dying breed, partly because of computers and automation, and partly because of the pay scale. Bean counters at ag and auto parts dealers look at sales made and not potential sales lost. How the manufacturers are choosing to do business isn't helping any either.
AG
This post was edited by AG in IN at 15:33:48 02/26/12 4 times.
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