I agree with others that there are 2 sides to this discussion. I have often stood behind customers who argue with the parts guy, don't know what they want, etc. When it's my turn, the guy's jaws are pretty tight already and I try and lessen his burden by being polite and cordial and sometimes even commenting on the previous shopper. Usually end up getting a smile out of the counter guy with a little more service and sometimes even a deal on something.
Life's too short to go around making yourself and the people around you miserable and I try and not let others get to me either. I can excuse ignorance or mistakes on the part of people. After all, none of us is perfect. But if a guy is rude or has an attitude, I'll just take my business elsewhere and don't let it get under my skin.
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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