Posted by Mike (WA) on June 08, 2011 at 12:24:11 from (69.10.196.29):
Was in a bank this morning that I don't usually frequent, and commented to the clerk (whom I know) about all the empty desks, and hoping the economy would turn upward and fill them up again. She said something I hadn't really thought about- Those desks will probably never be filled, and are empty because of electronics and automation, not the economy.
30 years ago, a substantial number of clerks were kept busy manually calculating and posting transactions on paper forms. Then they went to entering transactions at a computer terminal, now the software does the transactions without any human interaction. Takes a couple of "lobby people" now, one to interact with customers for check orders, etc., and one to take care of the stuff that doesn't get taken care of by the computer. But if the general transaction workload increases, they don't hire another person, they update the computer.
Most of the banks around here have about 1/2 to 2/3 of desks in the lobby empty. And they probably will stay that way.
What do we do when there just isn't enough work for everyone to do? I think we're in the middle of finding out.
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