Like the others say there is plenty of blame to go around. For lawnmower stuff I buy online because of my local guy. This is one of those places that doesn't want to service anything they didn't sell. He's got little signs on 3x5 cards all over the place that say things like "If you didn't buy it here we don't hurry to service it" or "Have your service receipt when you come pick up your machine, we have many red ones, we don't know which one is yours".
I've bought some parts from him over the years but anytime I have to order anything its a big production that ends with "We'll call you when it comes in" and me never getting a call. So I go back a week or two later and they haven't ordered it or the order number I've got (on their stationary) is meaningless.
I wanted to buy a chainsaw a few years ago, they had a used Echo I thought was a nice looking machine so I asked about it. He wouldn't even pull it off the shelf, "Are you looking to buy today? I don't want to waste my time." I turned around and walked out, went 30 miles out of my way and bought a brand new Husky. Took it right back and showed it to him so he'd know where I bought since he was too good to talk to me. Saw another couple walk out while I was explaining. Managed to not even yell...
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Today's Featured Article - A Cautionary Tale - by Ian Minshull. In the early 1950s my father bought an Allis Chalmers B and I used it for all the row crop work with the mangolds and potatoes, rolling and the haymaking on our farm. The farm and the Allis were sold and I have spent a lifetime working on farms throughout the country. I promised myself that one day I would own an Allis. That time event
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