Posted by Mike (WA) on June 28, 2011 at 08:24:30 from (69.10.196.29):
In Reply to: Warranty repairs!!!! posted by JDseller on June 28, 2011 at 07:45:19:
If non-customers want warranty work (on something they bought on "super special" half a state away), I'd lay it out just the way you did in your post. "I'll do the work, but won't eat anything not covered. You bring it in, or I'll pick it up and charge you accordingly. Any extra freight will be billed. If the company won't reimburse labor at my customary shop rate, you pay the difference." etc., etc. If you do it right (not snarky, or belittling him for not buying from you, but just matter-of-fact), he'll not only understand, but you just might gain a future customer.
Most of the bigger operators in my area have figured out that buying outside the area is a fool's mission, because they have to depend on the local dealer for emergencies during the busy season.
One local operator (who could buy both local dealerships (JD and New Holland) out of petty cash, if he wanted to) comparison shops, decides what he likes, then asks for their bottom line price. He doesn't dicker, and dealers know he won't- so they give their best price, right off the bat.
Of course, he's a big enough operator that he has the luxury of calling his own tune. Your results may vary. But the good dealers look out for the little guys, as well. When I was haying, my tractor transmission had problems- called the dealer, he came out that evening, with another tractor on his trailer. My first thought was, "How is he going to haul mine, with that other one on there?" Turns out the other tractor was for me. He said they were completely plugged with service orders, didn't know when they could get to mine, so this ones off the lot, and use it like it was yours. He even helped me switch over the 3 point disc mower. Hay season was over when mine finally came back, but I got through it fine with the loaner.
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