Posted by Billy NY on June 28, 2011 at 09:19:50 from (74.67.3.54):
In Reply to: Warranty repairs!!!! posted by JDseller on June 28, 2011 at 07:45:19:
I think in the case of new equipment, be it implements or tractors, the specifics you mention, coverage the manufacturer provides, in addition to exclusions, has to be understood and accepted by the customer UP FRONT, at the time of purchase. The customer is buying that particular piece of equipment, as well as the warranty, both need to agree on it, so that when or if a claim arises there are no surprises. It is obvious that it would be next to impossible to get the manufacturer to change policy, to absorb these kind of claims the dealer takes a hit on, funny though, you have to sell their product, they need you to sell their product, but really crimp you tight on the warranty.
I recall our days in the business, mind you I was just a youngster, but spent as much time there as possible, ( what kid wouldn't ? :)... and the new sale business in those days was contingent on service work, one sale to the local power company was 29 Ford backhoes, they bought 1 first, left it unplugged in cold temps, no start, few other odds and ends, just like that prior to the subsequent purchase of the remaining machines. Many of us know how the parent company, (Ford in our case) can be difficult to work with, we were supposed to sell ag, we did and it went well with hay equipment, still have a plaque to that effect, but the dealer across the river was to sell industrial, but we did it anyway, to survive, Ford imposed ridiculous financing terms, we were larger than our competitor, huge shop, the business was established in the 30's, was the largest in the area, our lot was always stocked with new tractors up to 8000 series, was not an easy business to make profit, and agriculture was in such a downward spiral.
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