Posted by pete 23 on June 28, 2011 at 10:30:46 from (74.32.230.16):
In Reply to: Warranty repairs!!!! posted by JDseller on June 28, 2011 at 07:45:19:
I will agree with Seller. Another thing that is over looked is diagnostics. There is just no way to recoup the time you spend doing that. Part of the reason parts are thrown at a problem. I used to get my rear in trouble a lot for trying to figure out what was wrong rather than just trying this and that. IH has a place on the warranty claim at one time they called T time. You could try to add some extras like diagnosing a problem but they cut that out too in later years. Getting help from the co. service reps was way less than satisfactory most of the time. Also, one of our service reps for a short time was very honest about how the flat rate manual was set up. He was the guy doing the wrenching on the 86 series for the flat rate manual. He wasn't searching for any problems, just taking them apart and putting them back together just as fast as he could and had help standing by when he needed it , ready to punch in and back out when no longer needed. All tools were lined up ahead of starting job. All tractors were clean and fresh. Not a very accurate measure in my book. I know that It always takes me way less time to rip something apart just after I got it together because something was left out or isn't working right. Oh, yeah, I have done that. Flat rate beaters are skipping a good share of the operations that are called for in the book if they are beating it consistently.
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