I had to go back and do a little reading. I have to agree with you.
Fact: Dealers lose money on warranty work and factory mandated modifications.
Conclusion: Therefore, any dealer that does warranty work for a competitor is financing his own destruction.
One of the dealers I wrenched for when I was younger had a reputation for very good work. If customer brought another dealer's machine in for warranty work, we would bill the customer for the full repair. Then we would credit him back after Deere settled the claim. Any difference came out of the customer's pocket. I was a great supporter of doing business this way.
So how were we able to do this? No one in his right mind would fork over cash to get warranty work done, right? A lot of times the "discount dealer" didn't even have the necessary equipment to do the job. Even more often, they wouldn't have anyone trained to do the work. Or, they might have one guy qualified, and he was booked up for weeks.
You bargain shoppers should not worry. This practice has pretty much died out. The single store dealer is being forced out by logistics and price breaks to the bigger group stores. The major manufacturers will always promote the lie that their dealers are staffed to overflowing with well trained experts. Chances are, the new mega-dealer really will have someone who can diagnose and fix the latest wonder gadget. But he might be at another store in the chain.
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