Posted by LJS30 on July 06, 2011 at 15:33:52 from (72.25.75.11):
Okay guys I need some advice on this one. In May I had my MF 290 taken to a mechanic about twenty miles from my home. He had accomplished several little repairs on some other machinery so I thought he could handle the hydraulic issue with this machine. Now, he openly told me this job would be done mostly on his off time on the weekends but in turn I would receive a sweet deal. Well here's where the issue begins. The guy has been absolutely horrible when it comes to keeping me aware of the progress on my tractor. I would call him every few weeks to see how it was going and he would give some info but rarely would he ever call.
Recently after several times calling him he claimed I would be receiving the tractor on Sunday July 3rd. Well Sunday passed with him calling me on Sunday night claiming he didn't have his trailer to bring it out but would do it on Monday. Okay, Monday comes and goes, no tractor. This time I have not yet received a call yet from him as of yet explaining why he didn't show up with my machine.
Okay with that said let me say that I am not new to the game and understand that there is nothing worse then a pesky and bothersome customer. However on the same token this guy really needs to improve his customer service because as of now I'm done with him. Should I call him up and really lean on him now? Should I get a little mean? Part of me believes that would be futile since an angry mechanic could do something to my tractor. Advice please would be greatly appreciated.
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