Shops go by the flat rate. That includes time to pull the car in, lift it up, do the repair, test drive it and clean up prior to bringing in the next car. ON most repairs you can shave some time off of that but sometimes a 3 hour job takes more time. Most shops are not going to adjust for that time.
Lets see.
Stop what you are doing to talk to the customer = 15 min
Test drive or look at the vehicle to establish what is wrong= 20 min
Schedule the time to repair= 5 min
Order the part= 10 min
Pull car in the shop and put on lift= 5 min
make repair (change bearing in this case) 60 min
test drive =15 min
prepare bill =5 min
clean up bay and put tools away =15 min
give customer bill, tell him what was done, show him the old bearing accept his credit/debit card or check. =10 min
That totals to 160 min or 2 hours and 40 spent dealing with that car. And thats if everything goes right and the customer don't spend another 20 jawing!
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