Since the economy got so bad I've been letting the customer take care of all the parts, etc and until now haven't had any problems. Typically all I do is get the parts list together and have it quoted on my account and then just have the customer pay for it directly. It saves me the chance of not getting paid for parts, worrying about taxes on the markup, etc, and also saves the customer a few dollars because I don't have to mark them up to cover my costs, and too they wind up with a copy of the parts reciepts for their taxes. After this time I'm highly considering the partial payment up front from this point on. My thing here was that this was a new customer and I didn't want to start the process out with him feeling like I didn't trust him as he was as highly reffered to me by a long time customer as I was to him by the same customer....and he was OK with doing things the way we did for the very reasons I mentioned.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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