I installed BRG in the differential on a 05 Chevy P?U (do a bunch of'em) when I called to tell the customer it was ready and the amount his wife said she had brought a EXT warranty... I explained this is not good he had authorized the repair it was completed... I was not going to lie about it to the warranty co about the situation,,, he agreed to my stipulations... I called and explained what had happen,,, they had the out they needed to decline but to my surprise they paid for the repair in full even tho I even went as far as to tell them the pinion BRG were not bad but no way I was going to replace a bad set of carrier BRG with out replacing the pinion BRG.. The customer knew this BRG situation up front and I had his blessing to do what I thought best...
We are all born trustworthy,,, if we choose to loose it we will never get it back,, when someone tells you they trust you to me that's the highest complement they can give you.... When I get a referral and the new customer tells me his friend said he could trust me it always goes good, real good...
I can make a mistake,,, a incorrect diagnoses etc,,, theirs no find line crossed it was a honest mistake,,, the fine line would be if I tried to lie myself out of my actions...
I would say 8 out of 10 claims go well,, the 8 good ones are mostly because up front i explain what they will not pay you will have to... What time i put into going thu the process you will have to pay its not my insurance its yours you chose to buy it not me... Its yours if you have a issue with it you call and complain... I figger for the most part adjusters have the same info/estimator sitting in front of them as I have,, that does not mean I have to accept their figger but its a base point I can decline are the customer can haggle it out with them are pay the difference... Its all up front no surprise... I suspect you have had some folks that were a pleasure to work with and can pick'em out shortly after the conversation...
Remember folks you mechanic is sit'n in the middle of the situation he did not make....
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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