Posted by Goose on September 25, 2011 at 16:32:03 from (173.190.237.126):
For what it’s worth----------
Some of ya’ll may remember several weeks ago I was having trouble with my wireless Internet service and asked for advice on a couple of other options.
Turns out I got my original wireless service fixed. It had been inconsistent with no real pattern. It might operate fine during a 30 mph rainstorm, and act up when it was wind still and sunny. Be working fine when you went to bed, and not be working in the morning. A couple of the company’s field techs came out, played with it until it started working on its own, and left. They basically blamed a couple of trees for interfering.
Last Friday, I happened to have the local manager in my office when the Internet was dead. He hooked up his test equipment and found he had a strong signal coming from the receiver on the roof of my house to a power supply in the system, but---no signal from the power supply to my computer. Had a strong signal to the power supply, but the power supply was not doing what it should to feed the signal to my computer. The Mgr. plugged in a new power supply and “Bingo!”. Almost perfect Internet!. The Mgr. even commented on how fast it was on my computer. Obviously the power supply had been failing for some time. It’s been working fine ever since.
That’s the good news. The bad news is, at one point, in desperation, I tried Verizon’s service. To make a long story short, they sold me a unit that would not work, then insisted on charging me a $70 restocking fee when I returned it. There ensued a confrontation of at least a half hour over why I should have to pay a restocking fee on a unit that wouldn’t work as expected. The salesman I was dealing with went to get the Duty Manager. It didn’t go unnoticed to me that the place emptied of customers while we were having our confrontation.
Concurrently, at the next station at the counter, a young man was complaining that a gadget he had bought would not work. The young lady he was dealing with stated they’d had to replace a lot of those units because they didn’t work. I facetiously commented I couldn’t believe something Verizon had sold wouldn’t work. The young lady flippantly replied, “They were made by Motorola, it’s not our problem”.
Hello? Is anyone home? If you continue to sell something you have reason to believe might not work, it IS your problem, regardless of who manufactured it.
Anyway, the Duty Manager arrived on the scene, and the argument continued. I finally came to realize that the only way I was going to get ANY refund was to pay that restocking fee. Which I did and departed the premises.
Verizon also began sending me bills for $69 for the first month’s Internet service, even though I’d cancelled it within three days without ever having been able to use it. (The salesman had said it would be $49 per month).
I now have a complaint filed with the Better Business Bureau. The BBB must have tons of complaints against Verizon. A lady at the Nebraska Better Business Bureau said their office could not handle all the complaints they were getting about Verizon, and that all the Verizon complaints were being forwarded to a much larger BBB office in New Jersey. Once a complaint is filed against Verizon (or any other company), they have 14 days to respond. We’ll see what happens.
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