Actually, I have worked in dealerships. I've been a Ford Lincoln Mercury Service Manager and a GM Assistant Service Manager.
And if you'd read all of my posts on this thread, you'd know that when I was with GM the dealership wound up giving a lady a second new car because an over zealous salesman sold her, and had applied, an undercoating package when the owner's manual clearly stated that undercoating the vehicle would void the factory rust warranty.
And Bob did try talking to the dealer to what extent he could. Unfortunately, this dealer gives whole new meaning to the term "dork". He has spy cameras all over the dealership with monitors in his house. One noon when a salesman was eating a sandwich at his desk, the dealer called from his house and asked the salesman what was on the sandwich he was eating, just to prove he could tell what everyone was doing at any given time.
I also mentioned that at one time when I was Service Manager at this dealership when it was under different ownership I fired the guy who is currently Service Manager. He was overhauling the transmission on a car from several states away. The car owner was staying in a motel. At 12:00 noon on Saturday, this guy was about an hour away from finishing the job, but when 12:00 came along, he clocked out and went home. The car owner was stuck in the motel for two more days. It was the last straw.
And this is the guy who is current Service Manager in the place. I was actually disbelieving when Bob told me he had gone to this particular dealer.
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