That is exactly why you are the mechanic, the guy who knows what he's doing and is paid well for it and he is the service writer, the customer kiss *ss idiot that makes less than half what you do. Your proud of your work and it shows, he will be making slushees at the convenience store next year. In a related experience I had a recall on a Ford (bad fuel pump as I recall) so I took it in and left it. Later that day the service idiot calls all happy go lucky and tells me it's ready (as if he had something to do with it being ready so fast). I arrive to pick it up and a mile or so down the road it dies. I call them to come pick it up, they tell me I will have to pay. I don't argue (at that moment) and tell them come get it. They do, next day they say it's ready again and not to worry with the wrecker fee. Hmmmmmmm, something is odd here. I ask why it died and I get some typical I don't have a clue answer from the service writer. I ask to see the shop foreman. He too beats around the bush and won't give me a straight answer. So I ask to see the mechanic that worked on it. No can do. WHAT??? I finally just walk out the door, around the building and into the back door and asked the first mechanic I saw who worked on my car and he pointed him out. I go to him and ask why my car died and he told me point blank that he needed to pressure check the tank to verify the seal was OK (they used the old gasket) but they rushed him and said get it out, the customer is on the way. When the car came back, he had to pull the tank and install a new gasket since the old one didn't seal. So they saved a little time and a few cents on day one, they paid big time on day two. Now picture in your mind what took place when I walked back into the office from the shop. My Dave2 skills were in top form. I detest people that lie to me, and that included the service writer, service manager and the shop foreman. I wrote a letter (not an email, a real letter with a stamp on the envelope) to Detroit. I got calls, return letters, gift certificates you name it trying to apologize. The mechanic kept his job (I checked now and then to be sure, didn't want them blaming him) but sadly about a year later the owner passed away and the family got into a huge argument over the estate and they finally just shut down the dealership. Soooo, kudos to you for being a conscientious mechanic and caring about what you do. You never know, someday someone like me may walk in and ask you what you did to my car and you can tell them the truth and continue to sleep well at night.
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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