I understand what you are saying BUT....it sure appears like you are charging them 1.50 a mile to drive out there and then your hourly rate as well to drive out there.To your customer that appears that you are charging twice for the same thing. I understand your reasoning, but it is the perception by the customer you need to change. Figure out your actual cost to drive out there INCLUDING YOUR LABOR RATE and charge ONE set per mile charge. It will eliminate any appearance of double dipping. Do you really want to spend valuable time dealing with explaining this on every service call?
For example, say you drive 60 miles an hour on average to your job....Your labor is $1 a minute, plus your truck costs you $1.50 a mile to drive there...so up your mileage charge to $2.50 a mile to cover you AND the truck. Numbers are for explanation only as they work out to a mile a minute, your actual costs and charges will be different and I would assume a bit higher than my example. We used to charge $1.50 a mile for wrecker service in the late 70's with a one ton.
We are on the same side here, I am trying to show you a way that will be more palatable to the customer. The fact that your customer had an issue tells you you need to address this in the future.
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