This guy thought he wouldn"t be charged for time and mileage for a 90 mile round trip?! Where"s he from? Mars!
Those are "usual and customary charges" that any mobile equipment repair business has to charge especially wih gas at $3 +per gallon. I had some work done on the wife"s washing machine and they charge those kind of fees. No one in this business today can afford to eat those charges or they have to bury them in the hourly rate. Dealers charge for pickup and delivery so that"s nothing new. If i do any custom work with our tractor, my time starts when I turn the key to start up at my place and stops when i"m back home with the tractor. I wouldn"t loose a minutes sleep over this issue. You can call the customer and calmly explain to him your cost structure and point out that your hourly "shop rate" is less than a dealer. Tell him you"re sorry if there was a misunderstanding but travel time and mileage are standard charges in this business. If his nose is out of joint over this then you"re better not having to deal with him in the future.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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