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Re: Phantom ... !!! WORSER things can happen


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Posted by TomR Ont on January 06, 2012 at 13:55:05 from (184.151.63.166):

In Reply to: Phantom Oil Change ..Part Two !!! posted by LittleD on January 06, 2012 at 12:38:38:


In a Toyota 4x4 truck they forgot to put in more than a quart of oil 2 days later tic tic tic untill I scraped it.


My wife was parked in a plaza on a steep incline, so who knows it could have been overflow?? I'm a hundred miles away. She called me all panicky, a puddle of antifreeze on the ground, what can I do, so I told her to take next door to CTC to check it out.

Well She needed a new RAD, Water Pump and a GAS LINE?? The total was $1,099.00 + Taxes= $1241.87.
The CTC mechanic was mad at my wife when she said she would have it towed, he still charged her $48.00 for the estimate, CAA had it towed to our local garage total cost was $350 just the rad. +$20.00 for over CAA contract miles, She got a ride home too so we gave him $50.00.

However I have noticed with the $70.00 FLAT RATE you can in most cases almost double it for real time hours. If you squawk about paying quoted 6hr flat rate price $420.00 + tax that only took 2.5 hrs real time you will be waiting 6hrs next visit or they will always need parts or be too busy, leave it we'll fit it in.

Anyone in any business can make a wrong call, I have never been charged less than the quote, but have been charged more.
The dealers in my opinion are worse because their flat rate is always a little more and most of their work is on newer vehicles, their brand so they will have every tool available for each model and the local garage that only gets it after the warranty is up now a rust bucket, who should get the extra$$

Lets not forget the added "SHOP CHARGE", when I asked about it was for hand cleaner wipes odd nut or bolt, which I 'always paid' extra for, at the Toyota dealer they charged me $10 . to add a 8" piece of wire on a light buzzer I bought there, next they will be like the Hydro and Gas Co's who have a surcharge for writing up the bill.


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