I worked in the aircraft industry for almost 35 years and, while I was not in customer support, we went out of our way to make sure the customer was happy with our product. By god they pay hundreds of millions of dollars for some of our products so they darn right have the expectation that it should be right!
It amazes me how difficult it is for manuafacturers in the other transportation sectors to stand by their product. Your problem at those low hours was "intuitively obvious to the casual observer" a material or manuafacturing defect of a critical system that crippled the tractor for normal use. It"s not even an expensive part but it would take some labor to replace it. That part should have failure frequency of 10^-9 to 10^-12. Now they have lost a customer because they won"t own up to the problem that should never have happened. I"ll never figure this attitude out!
Out of curiousity, what ould your approach be in small claims court? The warranty has expired. Would it be "implied fitness for the intended purpose"?
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Today's Featured Article - Old Time Threshing - by Anthony West. A lovely harvest evening late September 1947, I was a school boy, like all school boys I loved harvest time. The golden corn ripens well and early, the stoking, stacking,.... the drawing in with the tractors and trailers and a few buck rakes thrown in, and possibly a heavy horse. It would be a great day for the collies and the terrier dogs, rats and mice would be at the bottom of the stacks so the dogs, would have a busy time hunting and killing, all the corn was gathered and ricked in what we c
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