I worked in the aircraft industry for almost 35 years and, while I was not in customer support, we went out of our way to make sure the customer was happy with our product. By god they pay hundreds of millions of dollars for some of our products so they darn right have the expectation that it should be right!
It amazes me how difficult it is for manuafacturers in the other transportation sectors to stand by their product. Your problem at those low hours was "intuitively obvious to the casual observer" a material or manuafacturing defect of a critical system that crippled the tractor for normal use. It"s not even an expensive part but it would take some labor to replace it. That part should have failure frequency of 10^-9 to 10^-12. Now they have lost a customer because they won"t own up to the problem that should never have happened. I"ll never figure this attitude out!
Out of curiousity, what ould your approach be in small claims court? The warranty has expired. Would it be "implied fitness for the intended purpose"?
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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