Google Agco and find out who the CEO is. My experience is not on the same level but I'll relate a couple of them. Valspar paint: I was in the midst of repainting the chassis on a tractor and ran out of rattle cans of Ford blue. The new stuff in the same can was much darker than the old formula. I went to the Valspar website and filled out a questionaire/complaint/inquiry form there. Gave them my email, phone, etc. 2 weeks later I had heard nothing. So I wrote a letter to the CEO of Valspar and sent it to the corporate office. Two days later I had two phone calls, two emails and an answer to my question. They offered to give me free paint, coupons, technical advice. I said no. I just wanted an answer to my question. A few years before that I had an insurance inspector send me a form that he had inspected one of my rental houses and he wanted this, that and some other things fixed asap. It hissed me off so I wrote to the President of American Family and complained that I should be informed BEFORE some unknown came marauding upon my property. Within a week I had had phone calls from my agent, corporate headquarters plus a couple of letters apologizing for their error. I also do that with junk mailers, phone, utility companys, etc, etc if I have a problem with them. Forget the middle men. Try a nicely worded letter to the top. It works!
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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