Posted by NY 986 on February 10, 2012 at 05:36:47 from (67.142.178.27):
In Reply to: idiot service posted by Don-Wi on February 09, 2012 at 19:10:26:
My dad discovered years ago that he needed to be his own mechanic and partsman to keep his blood pressure down in situations like that. For over 30 years now he has insisted on keeping parts books for most of the machines we own even though they were not cheap back in the day. The tools we do not have books for are because the manufacturer did not offer them although with the advent of the internet that is not an issue with the exception of one implement. Power equipment here has a service book should we need to reference something. We only involve dealer mechanics if we lack tools or suspect our experience is lacking for a job. It does no good to get riled up at the dealership personnel in most instances. Most of these guys (and gals) are hired off the street for minimum wage. Some places might be good at training these people but a lot (and I suspect your dealer does this, too) expect the employee to figure it out for themselves. It most likely will not get any better as the future goes along so it does no good to wind up banned at every dealer within 150 miles. My father felt the same as you at first that "it's not my job to do their job" but that usually leaves the machine down longer yet getting in a pi**ing match. By the way I think hiring experienced help is down in part because you are always going to hire the farmboy that one or two customers are not going to like because they don't like the family (because they are competition for ground) so again I see the problem getting worse.
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