JD, I have found that telling a customer they were striaght ripped off is rough. I would tell him that he could have bought one closer to where you folks are for the 20-25k you mentioned, but would only need have needed to spend 10k for repairs. This one that you bought for 13k will need up to 20k in repairs, meaning that it is slightly more overall, but by having you do these repairs and they are extensive, he will ultimately end up with a more reliable tractor, as his mechanic does the most reliable work around. For the extra three thousand he gets a more reliable tractor, because you will have personally rebuilt more of it. I would throw in something about how he should have done so earlier if he wants it ready by planting, though, you'll do what you can to have it online in time. Believe me, as he isn't getting his money back, putting the situation in the best light will do wonders to maintain his confidence. The message that you want to send is that while his decision may not have been great, you have it under controll. We both know that even the 20,000 to 25,000 tractor would still likely need some repairs, though not an engine rebuild. The faster he realizes that you have control of the situation, the more confidence he retains in your ability to keep his tractor in service.
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