Last fall, I worked for a company selling Medicare Advantage insurance. On days when the phone center was slow, we were instructed to make "outbound calls." We were informed that the ONLY way we could LEGALLY make outbound calls for these products was (a) if the person we were calling was a current customer, or (b) if the customer had sent a business reply care or an electronic request for more information.
I HATED working the outbound dialer. We never knew who we were calling or where they were located until the caller was on the line. If the customer had a difficult-to-pronounce name, we had fractions of a second to either figure it out or pizz them off. And then there was the customer who "allegedly" sent us a business reply card for more information...who had been dead for 8 years. I reported that one to a supervisor, after pulling up the customer information and both deleting the phone number AND checking the box marked "DECEASED."
The outbound calls made us look like idiots, and I hated making them...especially the ones in which I learned that, after confirming the customer's county of residence, that we didn't even offer a product I could sell in their area.
I signed on to the program because it paid $13 an hour, and I was promised that we would ONLY handle inbound calls. I'm not a fan of being lied to, but I also needed the job. I won't name the insurance company involved, because I don't think they were 1% as culpable for the mistakes as the subcontractor I worked for who ran the call center.
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Hydraulic Basics - Part 2 - by Curtis Von Fange. In the last entry to this series we gave a brief overview of hydraulic system theory, its basic components and how it works. Now lets take a look at some general maintenance tips that will keep our system operating to its fullest potential. The two biggest enemies to a hydraulic system are dirt and water. Dirt can score the insides of cylinders, spool valves and pumps. Wate
... [Read Article]
Latest Ad:
1945 Farmall wide body gas with pto and front plow. Runs good but needs new points.
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
