Last fall, I worked for a company selling Medicare Advantage insurance. On days when the phone center was slow, we were instructed to make "outbound calls." We were informed that the ONLY way we could LEGALLY make outbound calls for these products was (a) if the person we were calling was a current customer, or (b) if the customer had sent a business reply care or an electronic request for more information.
I HATED working the outbound dialer. We never knew who we were calling or where they were located until the caller was on the line. If the customer had a difficult-to-pronounce name, we had fractions of a second to either figure it out or pizz them off. And then there was the customer who "allegedly" sent us a business reply card for more information...who had been dead for 8 years. I reported that one to a supervisor, after pulling up the customer information and both deleting the phone number AND checking the box marked "DECEASED."
The outbound calls made us look like idiots, and I hated making them...especially the ones in which I learned that, after confirming the customer's county of residence, that we didn't even offer a product I could sell in their area.
I signed on to the program because it paid $13 an hour, and I was promised that we would ONLY handle inbound calls. I'm not a fan of being lied to, but I also needed the job. I won't name the insurance company involved, because I don't think they were 1% as culpable for the mistakes as the subcontractor I worked for who ran the call center.
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Today's Featured Article - Restoration Story: 1964 JD 2010 Dsl - Part 2 - by Jim Nielsen. Despite having to disassemble the majority of my John Deere 2010's diesel engine, I was still hopeful I could leave the engine-complete with crankshaft and camshaft-in the tractor. This would make the whole engine rebuild job much easier-and much less expensive! I soon found however, that the #4 conrod bearing had disintegrated, taking with it chunks of the crankshaft journal. As a resul
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