Posted by dave2 on April 18, 2012 at 17:27:16 from (139.139.35.70):
Been trying almost a week to order a chainsaw from sears and keep getting an error message.. Phonecalls and no luck, won't take order over the phone and say problem will be fixed ASAP. Got to online chat withem today...
Still no love....
You are now chatting with 'Rebecca'
Rebecca: Hello, Thank you for contacting Sears OUTLET online sales support. How may I help you with your purchase today?
you: Hi,
Rebecca: Hi there.
Rebecca: How may I help you today?
you: I'd like to order this chainsaw, but when I get thru the process, I get an error message.
Rebecca: Hello, Thank you for contacting Sears OUTLET online sales support. How may I help you with your purchase today?
you: Can you see my shopping cart and the chainsaw that's in it? Hitachi CS33ET14
you: David Null
Rebecca: Yes, I have seen that item.
you: How can I order it? Been trying for 4 days now...
Rebecca: My apologies but I think we're having problems ordering this chain saw. I suggest to contact Customer Care Number at 1- 877-927-7957 for assistance.
Rebecca: To have this item ordered.
you: I did 3 times.... Told every time that they had contacted web support and the problem would be fixed... What's next?
Rebecca: My apologies but that is the best we can suggest for our customers who wanted to order this item since this item is having a web site issue.
you: You's tellin me that a multimillion buck company like sears #1 can't have a computer glitch fixed in a week and #2 won't make it right by offering another way of ordering it????? Gotta be able to do better than that....
Rebecca: I understand. We'll have this problem fixed by our web support asap so our customer can order this item online. My apologies for the inconvenience.
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