Like I said, I tried numerous dealerships, including the ones that my customer buys their parts from (and they typically buy multiple machines, and spend an ungodly amount of money per year with Deere), I had my customer try his contacts (but he didn't really know what to ask for), and every request but the one where I got the print of the troublewhooting guide for operator presence system got me the same answer. "There is no wiring diagram". That is the main reason for my rant, Deere not providing support for their products, more so than anything else. Notice I never mentioned any particular dealership because I assumed it wasn't teir fault they didn't have the info. Heck I didn't even specify any particular one of the dealerships except the one that did help me and the one where I basically got told there was nothing and then found out by what was said that that the guy probably never even bothered to look. I've have worked on probably 80% of the different brands of equipment out there in both the construction and ag field,and have NEVER recieved had anything like this happen before. So, wether anyone likes it or not, I have absolutely no problem bad mouthing any brand that treats their customers, or future customers the way I, and my customer, have been treated over something as simple as a wiring diagram for a machine.
That said I will often go to the dealership for info when I have an immediate need for it. In this case I didn't need any of the info the day I called, I was just trying to plan ahead. In fact the first couple of calls sere placed nearly two weeks ago and I got the same answers then, so I had my customer try. Like I said earlier though he didn't really know what I needed so he got nothing the same as I did. That said, but just as often as I've gotten info by going to the dealership, I have also been able to obtain the same info over the phone on nearly every brand I have worked on. Many of the brands I've worked on don't even have dealerships in my area anymore and rthe closest ones are an 8 hour trip there and back, or in some cases across the country from me. That being the case a phone call is the only way to get info for those machines. Too, as you say, nowdays the info is typically on their computers. Because of that it's usually easier for them click a few buttons and email something than to spend time and money on materials to print it out. Too, when I call I never demand they send anything right now, so other than taking a minute to answer the call I am not taking up any of their time when they have something else that needs to be done. Typically I ask for what I need and only that they send it to me when they get the opportunity to do so. Usually this means I get the needed information within the next day or so, and that is just fine with me because I know they are doing me a favor.
That all said, be it Deere as a company, or the individual dealerships, my rant stands reinforced because it appears that the info I need was readily available, and I, and my customer were both still told it wasn't. Heck, I didn't mention it before because at the time it really didn't matter, but on my call to one of the dealerships I even asked about buying the service manual and was told there was no reason to because the diagrams weren't in it. So, for thoise that dog me for not buying the manual, there's another fact for you to chew on.
In the end I've worked on equipment long enough that I have a relationship established with the majority of the dealerships I routinely buy from, and typically have no problem getting info from those that I don't because the know that the info they give is going to result in parts sales for them. Too I have never had problems getting info from places regardless of wether I bought parts or not because it's just good customer relations to help a potential customer. In other words I've been at this game long enough that I know pi$$ poor customer service from a dealer when I see it and in this case it is well below anything I have ever seen.
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Today's Featured Article - Tractor Generators - by Chris Pratt. As a companion to the articles on three-brush and two-brush generators, it seemed fitting that we should provide our readers with a description of how a generator works in lay terms. The difficulty with all those "theory of operation" texts is that they border on principles of electricity or physics and such. Since I know nothing of either, you will have to put up with looking at the common sense side of how generators work which means we "
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